TIRANA JONES
Queens,NY
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Dedicated Shift Leader promotes quality assurance, issue resolution, and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders.
Positive and upbeat shift supervisor, knowledgeable about safety standards, customer relations and inventory management. Highly professional, team-oriented and proactive in organizing workflows and resources to meet shift demands.
Overview
2026
2026
years of professional experience
Work History
Shift Supervisor
CVS Pharmacy
Great Neck, NY
08.2023 - Current
- Provided on-the-job training to new staff members.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Completed opening and closing duties to facilitate business operations.
- Addressed any issues that arose during the shift in a proactive manner.
- Resolved customer complaints and reported issues to senior management.
- Monitored staff performance to ensure quality standards were met.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Resolved customer complaints in a timely manner.
- Assisted upper management with daily operations to meet standards of service and quality.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Conducted weekly inventory of supplies, equipment, and food items.
- Assisted customers with product selection when needed.
- Maintained accurate records of daily transactions and deposits.
Personal Banker
Citizens Bank
Great Neck, NY
05.2023 - Current
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Provided customer service to clients, including answering questions and resolving issues.
- Educated customers on variety of retail products and digital solutions, enhancing customer experience.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Conducted account openings and closings for clients.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
- Expanded customer relationships by maintaining regular follow-up processes and rapport.
- Cross-sold banking products such as credit cards, loans and investments.
- Assisted and advised customers on using online and mobile banking systems.
- Identified potential fraud risks on accounts and reported suspicious activities to management.
- Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services.
- Greeted customers upon entering the bank and directed them to appropriate personnel or services.
- Facilitated resolution of customer disputes in a fair manner while protecting the interests of the bank.
Financial Services Representative II
Teachers Federal Credit Union
Woodside, NY
11.2018 - 11.2020
- Held financial conversations with clients and prospects to determine needs and provide appropriate solutions.
- Ensured that all customer inquiries were answered promptly and completely.
- Received and processed deposits, withdrawals and loan payments, keeping financial records up-to-date.
- Discussed financial needs and goals to present investment options aligned with clients' financial status.
- Demonstrated expertise in product knowledge and sales to identify and recommend appropriate products and services to clients.
- Engaged in ongoing training and education to acquire knowledge of financial products and services in changing economic conditions.
- Educated customers about different types of products available from the company's portfolio.
- Processed transactions quickly and accurately in accordance with established procedures.
- Worked collaboratively with other departments to provide comprehensive solutions for clients.
- Promoted September 2022 to Financial Service Representative II
Banker III
People's United Bank
Manhasset, New York
11.2018 - 11.2020
- Developed financial plans for customers based on their individual needs.
- Coordinated with other departments regarding customer requests or disputes resolution.
- Conducted risk assessments on potential loan applicants to assess creditworthiness.
- Developed strategies to increase customer satisfaction and loyalty through excellent service delivery.
- Was promoted within 6 months into the company.
- Processed wire transfers in accordance with established policies and procedures.
- Explained banking procedures and regulations to customers accurately.
- Processed loan applications and verified documentation for accuracy.
- Conducted research into customer questions or problems using available resources.
- Maintained records of customer accounts including transactions and balances.
- Verified customer signatures against signature cards on file at the branch.
- Prepared daily activity reports for management review.
Flight Attendant
Endeavor Airlines
Queens, NY
10.2016 - 10.2017
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Participated in pre-flight briefings to discuss flight details, weather and service plans.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Greeted passengers, answered questions, and directed them to their seats.
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Responded to medical emergencies as needed during flights.
- Performed pre-flight checks on the aircraft's interior components such as exit doors and lavatories.
- Delivered onboard customer service including food and beverage service.
- Greeted passengers to assist in finding seating assignments and properly stowe items in overhead or under-seat storage.
- Cooperated with pilots and crew members while performing duties on board the plane.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Instructed passengers on safety and emergency procedures and answered questions related to flight.
- Provided safety instructions to passengers prior to takeoff and landing.
Financial Services Representative
New York Community Bank
Woodhaven, NY
02.2015 - 10.2016
- Received and processed deposits, withdrawals and loan payments, keeping financial records up-to-date.
- Held financial conversations with clients and prospects to determine needs and provide appropriate solutions.
- Ensured that all customer inquiries were answered promptly and completely.
- Engaged in ongoing training and education to acquire knowledge of financial products and services in changing economic conditions.
- Cold-called potential clients to discuss available financial products and services.
- Educated customers about different types of products available from the company's portfolio.
- Discussed financial needs and goals to present investment options aligned with clients' financial status.
- Fostered relationships with new and existing customers through excellent customer service skills.
- Processed transactions quickly and accurately in accordance with established procedures.
- Worked collaboratively with other departments to provide comprehensive solutions for clients.
- Established strong and positive working relationships within organization to contribute to team success.
- Assisted clients in understanding complex financial concepts and instruments.
- Maintained friendly front-line coverage by greeting and assisting walk-in customers, promoting good first impressions with clients.
- Provided accurate information regarding fees, commissions, regulations related to financial services.
- Created customized plans tailored to each individual client's needs.
- Interviewed clients to determine income, expenses, financial objectives, and risk tolerance in order to develop successful financial plans.
Banker III
People's United Bank
Manhasset, New York
Education
Some College (No Degree) - Criminal Justice
Briarcliffe College
Bethpage, NYSome College (No Degree) -
Mohawk Valley Community College
Utica, NYSkills
- Safety Reviews
- Customer-Oriented
- Labor and Food Cost Control
- Inventory Control
- Financial Management
- Safety Awareness
- Schedule Management
- Consulting
- Safety Understanding
- Staff Management
- Negotiation
- Production Management
- Search Engine Optimization
- Policy Enforcement
- Operations Management
- Document Management
- Business Development
- Employee Training
- Staff Motivation
- Schedule Oversight
- Training and Mentoring
- Sales Monitoring
- Strategic Planning
- Cash Handling Ability
- Conflict Resolution Techniques
- Contract Management
- Staff Development
- Business Administration
- Workplace Safety
- Staff Scheduling
- Project Management
Timeline
Shift Supervisor
CVS Pharmacy
08.2023 - Current
Personal Banker
Citizens Bank
05.2023 - Current
Financial Services Representative II
Teachers Federal Credit Union
11.2018 - 11.2020
Banker III
People's United Bank
11.2018 - 11.2020
Flight Attendant
Endeavor Airlines
10.2016 - 10.2017
Financial Services Representative
New York Community Bank
02.2015 - 10.2016
Some College (No Degree) - Criminal Justice
Briarcliffe College
Some College (No Degree) -
Mohawk Valley Community College
Banker III
People's United Bank