Tirani Hurst
Atlanta,Georgia
Summary
Customer service oriented professional who makes it her goal to achieve high levels of quality service and effective workflow coordination. Enhanced communication among co-workers, patients, and staff, resulting in improved patient satisfaction. Maintained strict adherence to policies and procedures to protect patient privacy and confidentiality.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sales Advisor
Concentrix
Atlanta, Georgia, United States
07.2022 - Current
- Exhibited strong multitasking abilities while ensuring precision and meticulous attention to detail.
- Managed over 100 inbound and outbound calls daily, along with email and fax correspondence.
- Managed customer accounts and tracked interactions through effective utilization of CRM systems.
Deli Clerk
Publix Super Markets, Inc.
Atlanta, Georgia, United States
11.2019 - 06.2022
- Implemented rigorous protocols to maintain optimal freshness and sanitation in operations.
- Surpassed daily order fulfillment by managing over 250 orders with exceptional output resolution.
- Operated cash registers and deli slicers to assist customers with their purchases. Utilized ovens, fryers, microwaves, cutting tools, and scales to prepare and serve food items. Supported team members in maintaining equipment and ensuring cleanliness in the deli area.
Crew Member
McDonald's Restaurant
Atlanta, GA
05.2014 - 05.2019
- Executed exceptional customer service in fast-paced environment, managing over 300 orders per shift.
- Assisted in training new crew members on operational procedures and customer interaction techniques.
- Maintained cleanliness of workstations, dining areas, and restrooms to uphold company standards.
Student/Youth Exchange Coordinator
Andrew & Walter Young Family YMCA
Atlanta, Georgia, United States
08.2013 - 07.2014
- Designed and implemented educational programs for children across diverse environments. Making sure the school with over 100+ people are accommodated.
- Demonstrated strong leadership skills while overseeing recreational and educational services and activities.
Education
Associate of Science - Medical Administrative Assistant
Ultimate Medical Academy
Clearwater, Florida, United States2022
Skills
- HIPAA (Health Insurance Portability and Accountability Act)
- Customer Relationship Management (CRM)
- Data Entry
- Independent time management
- High emotional intelligence to handle customer issues remotely
- Technological Proficiency
- Problem-Solving
Certification
- HIPAA Essentials for Healthcare Professionals Certificate
- Medical Transcription
- Medical Terminology
- Medical Billing
- HIPAA
LANGUAGES
English - Intermediate
WORK AUTHORIZATION
- I am authorized to work in the following countries:
- United States
Timeline
Sales Advisor
Concentrix
07.2022 - Current
Deli Clerk
Publix Super Markets, Inc.
11.2019 - 06.2022
Crew Member
McDonald's Restaurant
05.2014 - 05.2019
Student/Youth Exchange Coordinator
Andrew & Walter Young Family YMCA
08.2013 - 07.2014
Associate of Science - Medical Administrative Assistant
Ultimate Medical Academy