Tirene Dunn

• Trained new employees and delegated daily tasks and responsibilities.
• Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
• Completed cash and credit card transactions accurately using POS software.
• Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

• Provided excellent customer service, consistently receiving positive feedback from clients on surveys and online reviews.
• Used Software computer system to enter customer information, create service records, order parts and develop cost estimations.
• Accurately diagnosed and recorded service needs on work orders and provided details to technicians.
• Facilitated open communication between sales staff and service department during vehicle handovers or trade-ins evaluations.

• Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
• Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
• Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
• Maintained clean, trash-free workspaces to maximize productivity and safety.

• Enhanced customer satisfaction by efficiently handling self-checkout transactions and addressing concerns promptly.
• Assisted customers with technical issues, ensuring smooth operation of the self-checkout machines and timely resolution of problems.
• Described products and services in detail to answer customer questions.
• Reduced wait times for customers by effectively managing multiple self-checkout stations simultaneously.

• Led employee relations through effective communication, coaching, training, and development.
• Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
• Enhanced team productivity by implementing efficient task delegation and time management strategies.
• Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.

• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.

•preparing and serving shaved ice treats

•Greeting and interacting with customers

•maintaining the cleanliness and organization of the stand

•taking orders, handling cash and card transactions, and ensuring a positive customer experience.