Tirriana Johnson

Served as a key administrative and customer service representative for a residential community, supporting residents, parents, and university staff through daily office operations and housing-related services.

• Answered and managed incoming phone calls, emails, and resident inquiries.
• Assisted students throughout housing application, move-in, and occupancy processes.
• Maintained accurate resident records and entered information into housing management systems.
• Resolved resident concerns and directed issues to appropriate departments when necessary.
• Supported front office operations while maintaining confidentiality and professionalism.

Facilitated community health outreach initiative providing health services, screenings, and resources to families throughout Harris County, enhancing access to healthcare for underserved populations.

• Welcomed and assisted families attending the Wellness on Wheels event.
• Helped community members navigate available health resources and services.
• Distributed health supplies and educational materials to attendees.
• Provided excellent customer service while creating a supportive and inclusive environment.
• Contributed to an initiative that served hundreds of Harris County residents.

Demonstrated strong analytical and problem-solving skills under strict deadlines.

• Resolved inventory and product discrepancies through thorough research and analysis.
• Investigated inventory discrepancies, resolved fulfillment issues, ensured accurate inventory management in high-volume warehouse environment.
• Utilized warehouse management systems to identify and correct errors.
• Collaborated with departments to minimize workflow disruptions and enhance operational efficiency.
• Maintained accurate documentation of inventory adjustments and resolutions.