TIRTH PATEL
Farmingdale,NJ
Summary
Experienced NOC Engineer with proven skills in system security and troubleshooting. In-depth understanding of IT systems and networks, working tirelessly to improve route performance. Interacts regularly with clients, documenting services provided and issues addressed.
Overview
6
6
years of professional experience
1
1
Certification
Work History
COMCAST-NOC ENGINEER
PACER STAFFING LLC
01.2024 - Current
- Improved network performance by monitoring, troubleshooting, and resolving complex technical issues.
- Updated internal customers regarding open tickets and status of resolutions.
- Coordinated with technical support, service provisioning and sales teams to deliver network services at or above SLA requirements.
- Conducted root cause analyses following incidents, implementing corrective actions to prevent recurrence and maintain service quality standards.
- Troubleshot routers, layer 2 and 3 switches, and network firewalls
- Enhanced system reliability by designing and implementing network configurations and upgrades.
- · Delivered tier-3 support for co-location, customer backup networks, and ISP services.
COMCAST-NOC ENGINEER
MWIDM INC
03.2023 - 12.2023
- Improved network performance by monitoring, troubleshooting, and resolving complex technical issues.
- Updated internal customers regarding open tickets and status of resolutions.
- Coordinated with technical support, service provisioning and sales teams to deliver network services at or above SLA requirements.
- · Kept detailed documentation on each support ticket and added lessons learned to knowledge base.
- Monitored and maintained network and software components according to established guidelines and best practices.
- Monitoring Proactive/Reactive of Commercial Network Core/Edge devices using various Element Management tools (Spectrum, Ericson Experience Manager, SevOne, etc) to isolate and troubleshoot all network related issues.
- Directs third party agencies (i.e. AT&T, Verizon) while troubleshooting and resolving complex troubles focusing on rapid restoration
ASSOICATE NETWORK ENGINEER
POWER TECH SYSTEM
01.2018 - 11.2020
- Recommended network security standards and upgrades to management..
- Provided comprehensive training to junior engineers, fostering a culture of growth and continuous learning within the team.
- Supported high-quality customer service experiences by providing timely technical assistance when needed.
- Created and maintained file system, executed security and printer configuration, and realized TCP/IP address.·
- Conducted security hardware upgrades for all routers and switches assigned to designated telecommunication nodes.
- Worked on different networking concepts and routing protocols like OSPF and other LAN WAN technologies.
Education
Master of Science - Electrical Engineering
CLEVELAND STATE UNIVRSITY
Cleveland, OH12.2022
Skills
- System monitoring
- Virtualization Technologies
- Load Balancing
- Network Troubleshooting
- Wireless Networking
- Network configuration
- IP Networking
- Incident Management
- Routing Protocols
- Switching Technologies
- Switches and routers
- System and Network Security
- TCP/IP protocol
Certification
- Cisco certified Network Associate (CCNA)
Additional Information
Applications:
SevOne, Wireshark, Microsoft office, DonRiver (BluePlanet),
ServiceNow, Cisco jabber
OSI Layer, Internet protocol suite TCP/IP model,
LAN, WAN, VoIP, DNS, DHCP, IP Subnetting, OSPF, RIP, EIGRP,
HSRP, BGP,VLAN, VTP, STP, VPN, Active Directory, Switches, SNMP
Cisco routers, Cisco switches, Juniper , Ciena
Linux, Microsoft Windows
Timeline
COMCAST-NOC ENGINEER
PACER STAFFING LLC
01.2024 - Current
COMCAST-NOC ENGINEER
MWIDM INC
03.2023 - 12.2023
ASSOICATE NETWORK ENGINEER
POWER TECH SYSTEM
01.2018 - 11.2020
Master of Science - Electrical Engineering
CLEVELAND STATE UNIVRSITY
- Cisco certified Network Associate (CCNA)
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