Tirth Patel

• Kept detailed documentation on each support ticket and added lessons learned to the knowledge base.
• Monitored and maintained network and software components according to established guidelines and best practices.
• Collaborated with other network engineers to configure and maintain network monitoring and load balancing.
• Updated internal customers regarding open tickets and the status of resolutions.
• Exceeded SLA standards for response times and problem resolution.
• Established positive working relationships with users to quickly resolve problems.
• Troubleshot routers, layer 2 and 3 switches, and network firewalls.
• Delivered tier-3 support for co-location, customer backup networks, and ISP services.
• Directs third-party agencies (i.e., AT&T and Verizon) while troubleshooting and resolving complex troubles, focusing on rapid restoration.
• Monitoring proactive/reactive of commercial network core/edge devices using various element management tools (Spectrum, Ericsson Experience Manager, SevOne, etc.) to isolate and troubleshoot all network-related issues.
•Scheduled infrastructure upgrades and software update rollouts around high-traffic times to maintain network availability.

• Developed and maintained organized file system, executed security configurations, and assigned TCP/IP addresses.
• Conducted hardware upgrades for routers and switches across designated telecommunication nodes.
• Configured static NAT, dynamic NAT, and TCP overload distribution on Cisco devices.
• Applied networking concepts and routing protocols such as OSPF in LAN and WAN technologies.
• Managed configuration and maintenance of server operating systems, specifically Windows.
• Implemented HSRP, Access-Lists, RIP, EIGRP, and tunnel installations for network optimization.
• Created and tested Cisco router operations using OSPF routing protocols to ensure efficiency.
• Executed overlapping address translations on Cisco devices to enhance network performance.