Tish Zepeda
Houston,Texas
Summary
Experienced Vitamin Manager with a strong background in health and wellness retail management. Past roles highlight solid skills in inventory control, staff training, and customer service for vitamin and supplement sales. Known for creating strategic plans to increase product visibility and sales, while maintaining high standards of store cleanliness and organization. Demonstrated ability to build positive relationships with suppliers, team members, and customers alike.
Overview
29
29
years of professional experience
Work History
Store Manager
Vitamin Shoppe
Houston, TX
09.2021 - Current
- Complete point of sale opening and closing functions to enable accurate transaction processing and accounting operations.
- Recruited, trained and supervised new employees.
- Interact with customers to understand particular needs and identify products best suited to helping in achieving goals.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Stock and merchandise products in compliance with Plan-o-Grams and company guidelines to facilitate organized, attractive store layout.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Prepared work schedules and delegated work to staff, setting priorities and goals.
Vitamin/Body Care Department Manager
Sprouts Farmers Market
Las Vegas, NV
01.2016 - 01.2021
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Assessed, optimized and elevated operations to target current and expected demands.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Executed targeted merchandising and promotional plans.
- Balanced workloads to meet targets without overtaxing employees.
- Followed all safety protocols and company processes and procedures.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, and followed selling trends.
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Determined performance goals for departmental employees and provided feedback on methods for reaching those milestones.
- Delegated work to staff, setting priorities and goals.
- Streamlined ordering and Inventory procedures to identify top sellers and reduce over-stock.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Coached, trained and mentored new team members and manager trainees.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Maintained in-depth knowledge of vitamins, supplements, and beauty care and provided customer guidance without "prescribing".
Healthy Living Department Manager
H.E. Butt Grocery Company
Houston, Texas
02.1999 - 01.2003
- Stocked and replenished merchandise according to store merchandising layouts.
- Maintained perpetual inventory control.
- Followed merchandising guidelines to present visually appealing displays.
- Maintained department cleanliness and organization which included supplement, body care, grocery, frozen and bulk foods.
- Provided customer assistance, product education and demonstration to support customer relationships and department revenue.
- Delegated work to staff, setting priorities and goals.
- Supervised and directed all merchandise and shipment processing.
- Executed all of the above for area stores to assist in new store openings and/or staffing issues.
Store Manager
General Nutrition Centers Inc.
Corpus Christi, TX
06.1996 - 02.1999
- Accurately and efficiently performed all POS transactions, including balancing sales, reconciling cash and made bank deposits to facilitate opening and closing duties.
- Stocked and replenished merchandise according to store merchandising layouts.
- Updated store pricing, signage and merchandising to promote specials, sales and discounts.
- Maintained store cleanliness and organization.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Oversaw all staff hiring, training, and scheduling.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Provided product education to both customers and staff to incite excitement about the company's mission and values.
Education
Associate of Science - Fashion Merchandising/Business
Texas A&M University - Kingsville
Kingsville, TXSkills
- Supply and inventory management
- Vendor management
- Customer service and product education
- Retail
- Staff development
- Department Head
Timeline
Store Manager
Vitamin Shoppe
09.2021 - Current
Vitamin/Body Care Department Manager
Sprouts Farmers Market
01.2016 - 01.2021
Healthy Living Department Manager
H.E. Butt Grocery Company
02.1999 - 01.2003
Store Manager
General Nutrition Centers Inc.
06.1996 - 02.1999
Associate of Science - Fashion Merchandising/Business
Texas A&M University - Kingsville