TISHA AGENT
San Antonio,Texas
Summary
Experienced with managing hotel operations and elevating guest experiences. Utilizes leadership skills to guide teams and enhance service quality. Knowledge of effective staff training and conflict resolution strategies.
Overview
9
9
years of professional experience
Work History
FRONT DESK
La Quinta Inn & Suites
San Antonio, TX
06.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed and maintained courteous and effective working relationships.
Assistant General Manager
THE INN AT MARKET SQUARE
San Antonio, TX
02.2019 - 06.2023
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Analyzed market trends to adjust pricing strategies, keeping hotel competitive while maximizing profits.
- Responded to guest complaints with effective solutions, turning potential negative experiences into positive ones.
- Oversaw renovation projects to modernize facilities, ensuring minimal disruption to hotel operations and guest satisfaction.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
Front Desk Manager
THE INN AT ALAMO
San Antonio, TX
02.2016 - 03.2019
- Greeted guests upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Education
No Degree - Communications
Austin Community College
Austin, TX01-2002
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
Languages
Spanish
Professional Working
Timeline
FRONT DESK
La Quinta Inn & Suites
06.2023 - Current
Assistant General Manager
THE INN AT MARKET SQUARE
02.2019 - 06.2023
Front Desk Manager
THE INN AT ALAMO
02.2016 - 03.2019
No Degree - Communications
Austin Community College