Tisha Cobb-Smith
Detroit,MI
Summary
Dedicated receptionist/technician with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
19
19
years of professional experience
Work History
Front Desk Receptionist/Technician
Heritage Optical Center
01.2011 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process and answered multi-lined telephones
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and verify insurances, prepare charts for exams
- Assist various Optometrist with pre tests, checking eye pressures and dilations as needed.
- Interview and record patient medical history electronic data entry
Banquet Server
Brown Bag Catering Service
06.2004 - 03.2017
- Set up banquet tables and chairs based on event requirements.
- Carried out professional service, retaining polite and friendly approach at all times.
- Provided friendly, courteous service to create memorable moments for guests.
- Arranged linens and table settings according to seating plan and event theme.
Restaurant Supervisor
Detroit Breakfast House And Grill
09.2005 - 02.2009
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
Education
Medical Administrative Assistant
Everest Institute - Detroit MI
Detroit, MISkills
- Leadership
- Communication and listening skills
- Positive and Enthusiastic
- Work Planning and Prioritization
- Examination Room Preparation
- Preparing Memos
- Appointment Scheduling
- Call Answering and Routing
- Knows Compulink program
- Coding: CPT, ICD-9
- Visual Fields
- OCT
- ICare Tonometer
- Rental Photos
Timeline
Front Desk Receptionist/Technician
Heritage Optical Center
01.2011 - Current
Restaurant Supervisor
Detroit Breakfast House And Grill
09.2005 - 02.2009
Banquet Server
Brown Bag Catering Service
06.2004 - 03.2017
Medical Administrative Assistant
Everest Institute - Detroit MI
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