Tisha Jones
Ankeny
Summary
Dynamic leader skilled in managing daily operations and fostering a culture of collaboration and respect. Excels in training and mentoring teams, while implementing strategic initiatives to enhance performance and patient retention. Committed to continuous improvement and operational excellence.
Overview
2027
2027
years of professional experience
Work History
Territory Trainer
Burlington English
Boca Raton
08.2024 - Current
- Facilitated interactive workshops to enhance language acquisition skills.
- Implemented best practices in adult education and language instruction.
- Developed engaging training materials that increased learner engagement across diverse groups.
- Supported students in effectively utilizing digital learning platforms to enhance their learning experience.
- Conducted onboarding sessions to orient new staff members about company policies and procedures.
- Created multimedia presentations with PowerPoint and video conferencing tools.
- Monitored training costs and prepared budget reports to ensure alignment with departmental financial goals.
Practice Manager of Operations
Heartland Dental
Ankeny
2021 - 2024
- Recruited, interviewed, and onboarded dental staff to build a skilled team.
- Managed budgeting process including expense forecasting, income statement monitoring, and annual budget development to ensure financial stability.
- Oversaw billing processes and verified insurance claims for accuracy, ensuring timely reimbursements.
- Coached staff on best scheduling and insurance claim practices
- Facilitate staff meetings to ensure clear expectations are being communicated.
- Address patient concerns to identify opportunities for coaching and training
- Tracking weekly production metrics to measure office growth.
- Treatment Plan presentation and educating patients on oral health and recommended care
- Submitted time clock records and payroll documentation for processing.
Office Manager
Ankeny Family Vision
Ankeny
01.2018 - 05.2021
- Conducted recruiting, interviewing, and onboarding processes for efficient new hire integration.
- Collaborated with owners to establish quarterly and annual departmental objectives.
- Oversaw maintenance of records for licensure, HIPAA accreditation, and regulatory compliance.
- Ensured accuracy of staff transactions through oversight of daily reports.
- Trained staff on patient accounts ledgers and collections, enhancing accuracy and minimizing errors.
- Resolved patient concerns to improve retention and satisfaction levels.
- Identified improvement areas by analyzing data and monitoring key performance indicators.
Dental Program Instructor
Des Moines Area Community College
01.2009 - 05.2015
Education
Bachelor Of Liberal Studies - Communications
Iowa State University
Ames, IA01-2013
Associates of Science -
Marshalltown Community College
Marshalltown, IA01-2007
Dental Assisting Diploma -
Marshalltown Community College
Marshalltown, IA01-2005
Skills
- Training and development
- Payroll processing
- Data analysis
- Office 365 and Outlook proficiency
- Time management
- Team building
- Self-direction
- Customer engagement
- Human relations
- Accounting
Continuing Education
- Professional Conduct for Managers Professional Development
- Infection Control certification for OSHA Managers
- Foundations for Success Program Completion
- HR & Practice Management Professional Development
- Radiography Certification
- Current CPR/AED
- Group Fitness Certification
Timeline
Territory Trainer
Burlington English
08.2024 - Current
Office Manager
Ankeny Family Vision
01.2018 - 05.2021
Dental Program Instructor
Des Moines Area Community College
01.2009 - 05.2015
Practice Manager of Operations
Heartland Dental
2021 - 2024
Bachelor Of Liberal Studies - Communications
Iowa State University
Associates of Science -
Marshalltown Community College
Dental Assisting Diploma -
Marshalltown Community College