Tisha Mason
M Youssef Rashid CPA
North Fort Myers,FL
20
years of professional experience
Adaptable professional with experience in office administration, customer service, and high-volume hospitality operations. Known for excellent communication, attention to detail, and strong relationship building across clients, vendors, and team members. Ready to support smooth operations and improve service quality.
Work History
Office Manager
6 Years 1 Month- Managed daily office operations, coordinating calendars, correspondence, and client communications.
- Streamlined document management, organizing tax files and confidential records for quick retrieval.
- Coordinated with accountants on workflow priorities, deadlines, and client service requests.
- Supervised office supplies, vendor relationships, and purchasing to support uninterrupted operations.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Increased customer satisfaction by developing effective an effective client feedback system that led to service improvements.
Bartender
13 Years 8 Months- Managed bar service operations, maintaining fast, accurate drink preparation during high-volume shifts.
- Mixed cocktails and poured beverages according to recipes, house standards, and customer preferences.
- Trained new bartenders on point-of-sale procedures, drink preparation, and service expectations.
- Maintained clean bar stations, stocked supplies, and followed sanitation and safety requirements.
- Monitored alcohol service, enforced responsible serving practices, and supported compliance with regulations.
- Coordinated with kitchen and waitstaff to deliver smooth, timely food and beverage service.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Education
High School Diploma
Skills
Office management
Office administration
Document management
Calendar management
Financial tracking
Budget management
Data entry
Customer service
Customer relations
Organizational skills
Relationship building
Multitasking skills
Problem solving
Attention to detail
Excellent communication
Communication skills
Adaptability
Communication etiquette
Timeline
Office Manager
M Youssef Rashid CPA
06.2020 - 07.2026Read More
Bartender
Hideaway Bar and Grill
08.2006 - 04.2020Read More
Fort Myers High School
High School Diploma
Read More