TISHA MATHIS
Flagstaff,AZ
Summary
High performing Patient Service Representative with 7 years of experience impacting Flagstaff Bone and Joint’s patients with a positive outcome . I am eager to learn about the clinical side of orthopedics whilst still applying my expertise and knowledge of the front office.
Overview
14
14
years of professional experience
Work History
Patient Service Representative
Flagstaff Bone and Joint
Flagstaff, AZ
08.2017 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Built and maintained positive working relationships with patients and staff.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Store Manager
Desert Subway
Flagstaff, AZ
02.2016 - 08.2017
- Reported to the district manager regarding all store and staff issues
- Created weekly schedules that met the projected sales and labor of the store
- Micromanaged employees who attended NAU, CCC, Coconino High School, as well as managing specific days that were needed off
- Insured that specific labor percentages were met
- Did daily deposits and made corrections that were needed to keep the financial aspect in line
- Assigned employees to specific duties to best meet the needs of the store
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant
- Prepared food for customers within a 5 minute time frame which encouraged the sales of the store as well as encouraged customers to come back
- Purchased adequate items necessary to keep the store fully stocked to meet busy days
- Maintained a clean store, as well as insured that proper paperwork was in full compliance with Subway Headquarters appointed Inspector on a monthly basis
- Held weekly open interviews with individuals to assess their strong points and why they would be an asset to the company
- Dealt with situations that could have progressed into a hazardous state in a timely manner that kept my employees safe.
Shift Leader
Desert Subway
Flagstaff, AZ
06.2010 - 02.2016
- Reported to each shift on time and ready to work
- Communicated openly and honestly with the management team during each shift to ensure it ran smoothly
- Worked opposite shifts of the store manager to ensure there was always a strong person in charge
- Entered delivery purchases in POS Systems that tracked cost of good percentages
- Greeted guests in a timely and professional manner
- Carefully followed safety and sanitation policies handling food and beverages
- Trained numerous new employees on company procedures, cash handling, and customer service.
Education
Management: Business Management
Northern Arizona University
Flagstaff, AZSkills
- Patient Care and Interaction
- Scheduling within Athena
- Basic Billing Knowledge
- Managing Office Flow
- Maintaining Positive Patient Relations
- Conflict Resolutions
Timeline
Patient Service Representative
Flagstaff Bone and Joint
08.2017 - Current
Store Manager
Desert Subway
02.2016 - 08.2017
Shift Leader
Desert Subway
06.2010 - 02.2016
Management: Business Management
Northern Arizona University