TISHA MURPHY
Huxley,IA
Summary
Results-driven healthcare director with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations. Experienced in qualitative and quantitative analysis, contract management and forecasting. Tech-savvy in use of spreadsheets, accounting and financial management software.
Overview
30
30
years of professional experience
Work History
Director of Imaging Operations
MercyOne Iowa Heart Center
West Des Moines, Iowa
02.2011 - Current
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Partners with legal counsel to ensure accurate preparation of contractual documents.
- Provides support to external / professional services contracting and facilitates contract development.
- Enters/maintains current information in an internal contract repository system/database.
- Oversees contract implementation and execution process, ensuring that contracts are within required guidelines and financial parameters and have all required approvals.
- Identifies barriers and opportunities in the contracting process; articulates issues to leadership for support/guidance as needed.
- Facilitates contract implementation processes including fielding contract inquiries from primary parties and attorneys.
- Supports conflict resolution for Providers.
- Works with and involves relevant stakeholders (internal and external customers) as needed.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.
- Monitored use of best practices at levels and implemented corrective actions to bring employees into compliance.
- Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
- Prepared organization for forecasted demand levels through effective operational planning.
- Drove implementation of new market expansion to propel business forward and adapt to market changes.
- Coached and guided department managers to improve effectiveness and policy enforcement, resulting in improved employee job satisfaction and higher performance levels.
- Worked with department heads to develop expected and projected targets.
- Spearheaded initiatives to better target business metrics tracking and improve decision-making with real-time data.
- Improved business profits by [Number]% through strategic updates to processes, procedures and team makeup.
- Developed and implemented strategic updates to [Type] operations to solve issues affecting efficiency, profitability and production.
- Provided new employees with training and ongoing guidance on organizational procedures, policies and best practices.
Director of Nuclear Medicine and CT Departments
Iowa Heart Center
West Des Moines, Iowa
05.2005 - 02.2011
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives, including new CT Technology, to drive and maintain substantial business growth.
- Maintained effective staff and resource utilization rates to balance financial and operational obligations.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
- Prepared departments for forecasted demand levels through effective operational planning.
- Drove implementation of new market expansion to propel business forward and adapt to market changes.
- Determined vision and strategic direction for new CT technology coordinated resources to achieve targets within optimal timeframes.
- Improved business profits by [Number]% through strategic updates to processes, procedures and team makeup.
- Led operational oversight and budgetary supervision for eleven locations.
Site Reviewer
Intersocietal Accreditation Commission
Bethesda, Maryland
10.2004 - 02.2007
- Participated in interviews, performed move than 25 onsite observations and evaluated pertinent information to supplement audit findings.
Director of Nuclear Medicine Department
Iowa Heart Center
Des Moines, Iowa
10.2000 - 05.2005
- Researched operational trends, technology and processes and directed work of department.
- Established and administered annual budget with controls to prevent overages and support sustainability objectives.
- Devised onsite training program to hire difficult to fill positions to boost long-term business success and increase profit levels.
- Created materials and designs for use in patient education and communications.
- Partnered with vendors and suppliers to effectively manage and budget.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Investigated and resolved departmental non-conformances. Monitored use of best practices at levels and implemented corrective actions to bring employees into compliance.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Communicated with patients, ensuring that medical information was kept private.
- Direct day-to-day administrative and operational functions for as many as eleven locations throughout Iowa and Missouri, providing guidance and leadership across multiple departments.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and patients for continued compliance with associated regulations.
- Recruited, hired and coached employees to offer high-quality, cost-effective care for all patients.
- Developed MS Access program for tracking imaging and catheterization correlation and used results to implement quality improvement initiatives.
- Oversight of Radiation Safety Program.
Certified Nuclear Medicine Technologist
Mary Greeley Medical Center
Ames, Iowa
09.1998 - 10.2000
- Produced diagnostic images for use in identification and treatment of diseases by administering radioactive isotopes.
- Handled private and confidential information in compliance with hospital policies and procedures.
- Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop and produce diagnostic images.
- Provided new employees with training and ongoing guidance on organizational procedures, policies and best practices.
- Applied and positioned equipment to take images following set parameters.
- Educated patients on procedure details, provided instructions and answered questions to minimize anxiety and improve cooperation.
- Verified program operations maintained compliance with state and federal regulations and facilitated Iowa Department of Public Health inspections and audits.
- Lead transition of paper scheduling to electronic scheduling. Defined project scope, goals and deliverables that supported company objectives in collaboration with management and stakeholders.
- Led projects and analyzed data to identify opportunities for improvement
- Offered friendly and efficient service to customers, handled challenging situations with ease
Certified Nuclear Medicine Technologist
St. Anthony Regional Hospital
Carroll, Iowa
09.1996 - 09.1998
- Produced diagnostic images for use in identification and treatment of diseases by administering radioactive isotopes.
- Handled private and confidential information in compliance with hospital policies and procedures.
- Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop and produce diagnostic images.
- Provided new employees with training and ongoing guidance on organizational procedures, policies and best practices.
- Applied and positioned equipment to take images following set parameters.
- Educated patients on procedure details, provided instructions and answered questions to minimize anxiety and improve cooperation.
- Verified program operations maintained compliance with state and federal regulations and facilitated Iowa Department of Public Health inspections and audits.
Certified Nuclear Medicine Technologist
St. Luke's Hospital
Sioux City, IA
08.1994 - 09.1996
- Produced diagnostic images for use in identification and treatment of diseases by administering radioactive isotopes.
- Handled private and confidential information in compliance with hospital policies and procedures.
- Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop and produce diagnostic images.
- Provided new employees with training and ongoing guidance on organizational procedures, policies and best practices.
- Applied and positioned equipment to take images following set parameters.
- Educated patients on procedure details, provided instructions and answered questions to minimize anxiety and improve cooperation.
- Verified program operations maintained compliance with state and federal regulations and facilitated Iowa Department of Public Health inspections and audits.
Education
Master of Science - Finance/Business Analytics
University of Iowa
Iowa City, IA05.2024
Master of Arts - Business Administration
University of Iowa
Iowa City, IANuclear Medicine Technology
University of Iowa
Iowa City, IAAssociate of Arts - Biology
University of Iowa
Iowa City, IASkills
- Negotiating Skills
- Critical Decision-Making
- Contract Negotiator
- Influencer
- MS Office
- Change and Growth Management
- Strategic Planning
- Employee Motivation and Performance
- Leadership and People Development
- Business Management and Development
- Continuous Quality Improvement (CQI)
- Driving Revenue
- Operational Efficiency
- Budgeting and Financial Management
- Strategic Direction
- Performance Optimization Strategies
- Regulatory and Statutory Compliance
- Policy and Procedure Adherence
- People and Culture
- Adaptable and Flexible
- Analytical and Critical Thinker
- Capital Expenditure Planning
- Innovative and Visionary
- Contract Development and Management
- Policy Development and Optimization
- Operational Leadership
- Operational Analysis
- Annual Planning
- Financial Leadership
- New Market Penetration
- Recruiting and Hiring Top Talent
- Project Oversight
- Results Orientation
Timeline
Director of Imaging Operations
MercyOne Iowa Heart Center
02.2011 - Current
Director of Nuclear Medicine and CT Departments
Iowa Heart Center
05.2005 - 02.2011
Site Reviewer
Intersocietal Accreditation Commission
10.2004 - 02.2007
Director of Nuclear Medicine Department
Iowa Heart Center
10.2000 - 05.2005
Certified Nuclear Medicine Technologist
Mary Greeley Medical Center
09.1998 - 10.2000
Certified Nuclear Medicine Technologist
St. Anthony Regional Hospital
09.1996 - 09.1998
Certified Nuclear Medicine Technologist
St. Luke's Hospital
08.1994 - 09.1996
Master of Science - Finance/Business Analytics
University of Iowa
Master of Arts - Business Administration
University of Iowa
Nuclear Medicine Technology
University of Iowa
Associate of Arts - Biology
University of Iowa