Tisha Razo
Topeka,KS
Summary
Dynamic Online Personal Shopper with a proven track record at Walmart, excelling in customer service and product selection. Leveraged patience and empathy to enhance shopping experiences, achieving high satisfaction ratings. Skilled in inventory management and order accuracy, consistently meeting quality goals while fostering repeat business through personalized service.
Overview
5
5
years of professional experience
Work History
Online Personal Shopper
Walmart
02.2021 - 11.2025
- Trained new team members on best practices for online shopping assistance.
- Resolved customer inquiries efficiently, enhancing overall service quality and responsiveness.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Utilized Walmart's online platforms to streamline order fulfillment processes.
- Curated personalized shopping experiences based on customer preferences and trends.
- Collaborated with team members to enhance product selection and inventory management.
Online Personal Shopper
Dillons Grocery Store
10.2020 - 02.2021
- Implemented strategies to improve customer satisfaction and increase repeat business.
- Monitored inventory levels and communicated supply needs to ensure optimal stock availability.
- Analyzed customer feedback to identify areas for improvement in shopping experience offerings.
- Worked productively with customers to meet order requirements and service expectations.
Education
High School Diploma -
05-1993
Skills
- Patience and empathy
- Customer service expertise
- Sales experience
- Product picking
Timeline
Online Personal Shopper - Walmart
02.2021 - 11.2025
Online Personal Shopper - Dillons Grocery Store
10.2020 - 02.2021
Oswego High - High School Diploma,