Tisha Taylor

• Explained products, policies, and procedures using clear, professional communication.
• Coordinated with internal departments to complete requests and prevent service delays.
• Maintained accuracy handling sensitive customer information and account details.
• Resolved customer issues efficiently, resulting in positive feedback and increased loyalty.

• Prepared patients for examinations by collecting vital signs and updating medical histories.
• Assisted provider with rooming, charting, and routine clinical procedures.
• Scheduled appointments and coordinated follow-up care using electronic health records.
• Maintained accurate documentation for test results, referrals, and treatment plans.
• Sterilized exam rooms and medical instruments to support infection control standards.
• Managed patient calls, messages, and appointment reminders with professionalism.
• Verified insurance information and organized paperwork for efficient front-desk flow.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
• Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.

• Resolved toll account inquiries and billing discrepancies with accurate, policy-based guidance.
• Processed payment updates, account changes, and transponder replacements through customer service systems.
• Investigated violation notices and directed customers toward appropriate resolution steps.
• Documented service interactions clearly to support case tracking and follow-up.

• Resolved customer inquiries regarding orders, returns, exchanges, and merchandise availability.
• Processed transactions accurately using point-of-sale systems and store service procedures.
• Assisted customers with online order status, pickup requests, and delivery concerns.
• Communicated Macy's policies clearly to support consistent service and issue resolution.

Medical assistant assisting doctors with procedures &exams taking vital signs making appointments &scheduling procedures

• Awarded medical assistant certificate &certified CPR
• Extracurricular Activities: medical assistant certified CPR