Open To Work
Tisha Trump
Administrative
Butler,PA
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteHybridOn-SiteSummary
Office professional with extensive experience in high-volume environments, providing exceptional clerical and operational support. Known for strong communication skills and sound judgment in managing diverse tasks independently. Recognized for a strong work ethic and proactive approach to problem-solving.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Inside Sales
Rex Glass
Zelienople
07.2023 - Current
- Drove revenue growth through collaboration with marketing, product development, and customer support teams.
- Delivered exceptional customer service throughout sales cycle to enhance satisfaction levels.
- Resolved customer inquiries and issues promptly, ensuring high levels of satisfaction.
- Maintained extensive product knowledge to effectively address customer questions and concerns.
- Managed high volume of incoming calls and emails, consistently achieving response time goals.
- Addressed customer complaints professionally, identifying solutions to foster loyalty.
- Collaborated with cross-functional teams to escalate complex issues for timely resolution.
- Developed strong client relationships through regular communication and personalized support.
Service Administrator
Billco Manufacturing
Zelienople
10.2022 - 03.2023
- Routed customer calls to appropriate departments for efficient issue resolution.
- Organized travel arrangements to optimize scheduling and logistics.
- Handled both paper and digital technical documents with precision.
- Maintained comprehensive technical records for easy retrieval and reference.
Bank Teller
Nextier Bank
Butler
04.2022 - 10.2022
- Completed account transactions, ensuring accuracy and efficiency for all customer interactions.
- Processed deposits, loan payments, and withdrawals while maintaining cash drawer integrity.
- Educated customers on banking products to promote enhanced service usage.
- Collaborated with team members to optimize daily operations and improve overall service quality.
- Handled customer inquiries and complaints promptly to ensure satisfaction and retention.
- Monitored compliance with bank policies during all transactions and interactions.
- Executed cash handling duties, including counting currency, coins, and checks accurately.
- Sold cashier's checks and traveler's checks while managing large sums securely.
Patient Care Assistant (PCA)
Butler Health Systems Orthopedic office
Butler
01.2021 - 08.2021
- Ensured efficient service flow by checking in all patients upon arrival.
- Scheduled patient appointments to optimize clinic operations and reduce wait times.
- Collected copays accurately, maintaining precise financial records.
- Closed cash drawer daily to guarantee accurate financial reporting.
- Reviewed billing codes for inaccuracies and corrected discrepancies in data.
- Answered phone inquiries promptly, addressing concerns and providing information.
- Engaged with families of patients to improve overall visit experience.
- Managed appointment confirmations to facilitate seamless scheduling processes.
Data Entry Specialist
UNITED PLATE GLASS
Butler
06.2009 - 04.2020
- Prepared source data for computer entry by compiling and sorting information, and establishing entry priorities.
- Processed customer documents using standard procedures, or returned complete documents to the customer with the proper information needed.
- Verified and entered customer and account data by reviewing, correcting, deleting, or re-entering data.
- Preserved customer confidence and protected operations by maintaining confidential information.
Specialty Glass Digitizer
UNITED PLATE GLASS
Butler
06.2009 - 04.2020
- Entered commands into computer to retrieve design information from CAD equipment display.
- Located files for specified design projection data using library program.
- Resized specifications for designs to meet project requirements.
- Guided digitizer cursor over documents, tracing coordinates and digitizing specific points.
- Positioned documents on digitizer encoding machine table for accurate processing.
- Monitored screen to verify completeness of encoding process.
- Entered orders into data program for digitized points to facilitate cutting table software operation.
Logistics Coordinator/Supervisor
UNITED PLATE GLASS
Butler
06.2009 - 04.2020
- Coordinated schedules for vacations, appointments, and employee call-offs to ensure operational continuity.
- Managed deliveries across multiple locations, including Pennsylvania, North Carolina, and Maryland.
- Optimized delivery routes for new customers to enhance efficiency and reduce delays.
- Facilitated communication between drivers and recipients regarding estimated arrival times and potential delays.
- Collaborated across departments to develop effective logistics solutions tailored to customer needs.
- Secured necessary materials to fulfill contract requirements through effective coordination.
- Negotiated with vendors to achieve competitive pricing and reliable delivery schedules.
Estimator/Customer Service Supervisor
UNITED PLATE GLASS
Butler
06.2009 - 04.2020
- Compiled cost estimates for products and services provided to clients.
- Assessed materials and analyzed contractor quotes for competitive pricing.
- Negotiated optimal pricing to secure contracts while ensuring profitability.
- Verified account information and processed orders, refunds, and exchanges.
- Welcomed customers and identified reasons for inquiries or issues.
- Resolved complaints through phone, fax, or email communications.
- Engaged potential customers by addressing product inquiries and providing tailored information.
Cashier/Customer Service
BUTLER COUNTY COMMUNITY COLLEGE BOOKSTORE
Butler
01.2006 - 01.2009
- Processed cash register transactions for students and faculty efficiently.
- Assisted students and faculty in purchasing course materials.
- Supported students during book rush and buyback periods.
- Managed inventory by stocking supplies, food, and beverages.
Hostess/Busser
GARFIELD'S RESTAURANT AND PUB
Butler
01.2003 - 01.2005
- I greeted and escorted the guests to an assigned table in a friendly and welcoming manner.
- Monitored open dining sections of the restaurant for empty and cleaned tables.
- Estimated wait times for the guests, while monitoring the waitlist.
- Ensured guests' needs were met while they waited for their table.
- I answered the telephone and booked reservations.
- I took drink orders if the current waitress was busy.
Education
Some College (No Degree) - Elementary Education
Skills
- Problem resolution
- Customer service and support
- Team collaboration
- Client engagement
- Time management
- Effective communication
- Attention to detail
- Adaptability to change
- Inside sales and quotes
- Schedule management
- Administrative experience
- Medical coding and records
- Microsoft Office proficiency
- Phone etiquette
- Teaching and training
- Confidentiality and compliance
- Insurance verification
- Cash handling and processing
- Office administration skills
- Data management and entry
- Organizational skills
- Leadership abilities
- Communication expertise
- Reliability and trustworthiness
- Digitization processes
- Computer literacy skills
- Presentation delivery skills
- Restaurant operations experience
- PPE compliance and use
Certification
Driver's License
Groups
Butler County AM Rotary Club, 01/01/17, 01/01/20, Is a group that supports our community, our youth, and also people internationally.
Personal Information
- Authorized To Work: US for any employer
Timeline
Inside Sales - Rex Glass
07.2023 - Current
Service Administrator - Billco Manufacturing
10.2022 - 03.2023
Bank Teller - Nextier Bank
04.2022 - 10.2022
Patient Care Assistant (PCA) - Butler Health Systems Orthopedic office
01.2021 - 08.2021
Data Entry Specialist - UNITED PLATE GLASS
06.2009 - 04.2020
Specialty Glass Digitizer - UNITED PLATE GLASS
06.2009 - 04.2020
Logistics Coordinator/Supervisor - UNITED PLATE GLASS
06.2009 - 04.2020
Estimator/Customer Service Supervisor - UNITED PLATE GLASS
06.2009 - 04.2020
Cashier/Customer Service - BUTLER COUNTY COMMUNITY COLLEGE BOOKSTORE
01.2006 - 01.2009
Hostess/Busser - GARFIELD'S RESTAURANT AND PUB
01.2003 - 01.2005
Butler County Community College - Some College (No Degree), Elementary Education