TISHA WILLIAMS
Concord,NC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
3
3
Certificates
Work History
House Lead
Atrium Health-Concord, NC
Concord, North Carolina
4 2022 - Current
- Developing assignment schedules for the team
- Delegating tasks and achieving daily, weekly, and monthly goals for perspective site
- Liaising with team members, management, and clients to ensure projects are completed to standard within time frame
- Keeping up-to-date with trends and developments
- Updating work schedules as required
- Motivating staff and creating a space where they can ask questions and voice their concerns
- Being transparent with the team about challenges, failures, and successes
- Writing progress reports and delivering presentations to the relevant stakeholders.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Developed comprehensive training programs for new staff members to ensure a smooth onboarding process and efficient team integration.
- Improved workspace for teammates by overseeing daily operations and addressing maintenance issues promptly.
Clinical Laboratory Assistant II/Phlebotomist
Atrium Health-Concord, NC
Concord, NC
11.2021 - Current
- Managing equipment and maintaining records.
- Conducted manual and automated tests in alignment with specifications and regulations for results reporting.
- Managed multiple priorities simultaneously while maintaining attention to detail within fast-paced clinical settings.
- Conducted wide range of laboratory tests and recorded results.
- Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Monitored daily temperature logs for proper storage of samples as per regulatory requirements, safeguarding the integrity of specimens.
- Maintained inventory of laboratory supplies, ensuring uninterrupted operations and efficient workflow management.
- Assisted with training new staff members, sharing knowledge of lab procedures and best practices for efficient operation.
Phlebotomist
Atrium Behavorial Health-Davidson, NC
Davidson, NC
06.2017 - 11.2020
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Centrifuged blood samples as outlined in clinical protocols.
- Organized daily work based on collection priority.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
Senior Psychiatric Technician
Atrium Health-Davidson, NC
Davidson, NC
11.2016 - 10.2020
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Participated in continuing education opportunities to stay current on industry trends and broaden skillset for improved patient care delivery.
- Improved interdisciplinary team collaboration by actively participating in treatment team meetings and sharing relevant information.
- Reduced crisis situations through effective communication and de-escalation techniques.
- Promoted a safe and therapeutic environment through consistent monitoring of patients and adherence to facility policies and procedures.
- Documented daily progress notes for accurate record-keeping and informed decision-making in ongoing treatment planning.
- Supported patients'' recovery process by conducting group therapy sessions focused on mental health education, coping skills, and self-awareness.
- Demonstrated adaptability by adjusting approaches based on individual patient needs, preferences, or cultural backgrounds while maintaining professional boundaries.
- Collaborated with other healthcare professionals to coordinate care plans that addressed the holistic needs of each patient.
- Developed strong rapport with patients by exhibiting empathy, active listening skills, and genuine concern for their wellbeing.
- Managed crises effectively using nonviolent intervention techniques when necessary to ensure the safety of all involved parties.
Education
Bachelor's degree - Business Management
University of Phoenix
Phoenix, AZ 08.2023 - 05.2024
Associate's degree - Business Administration
Strayer University
Charlotte, NC 01.2009 - 05.2011
Skills
Quality Control Procedures
Certification
Personal Financial Planning
Social Services Assistant: Substance Abuse
ASCP Certification
Timeline
Bachelor's degree - Business Management
University of Phoenix
08.2023 - 05.2024
Clinical Laboratory Assistant II/Phlebotomist
Atrium Health-Concord, NC
11.2021 - Current
Phlebotomist
Atrium Behavorial Health-Davidson, NC
06.2017 - 11.2020
Senior Psychiatric Technician
Atrium Health-Davidson, NC
11.2016 - 10.2020
Associate's degree - Business Administration
Strayer University
01.2009 - 05.2011
House Lead
Atrium Health-Concord, NC
4 2022 - Current
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Awards
- NSLS
- VIA
- KEAP
- The National Honor Society of Collegiate Scholars
Awards
- NSLS
- VIA
- KEAP
- The National Honor Society of Collegiate Scholars
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