Diblomedi Charles
Miami
Summary
Proven professional with extensive experience in customer service and security, notably with Allied Universal Security Services. Excelled in roles requiring excellent cash handling and customer relations skills. Achieved significant improvements in customer satisfaction and safety protocols. Demonstrated strong team collaboration and time management abilities, ensuring operational excellence and enhanced security measures.
Overview
10
10
years of professional experience
Work History
Postal Worker
USPS
08.2023 - Current
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Monitored performance of junior team members and offered support.
- Planned routes and service updates to improve customer satisfaction.
- Weighed mail and computed pricing amounts.
- Sorted mail according to size, shape and destination.
Cashier
Publix
01.2022 - 04.2023
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Handled cash with high accuracy and took care to check bills for fraud.
- Performed cash, card, and check transactions to complete customer purchases.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Security Officer
Allied Universal Security Services
09.2020 - 08.2021
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Reported suspicious activities and persons to law enforcement.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Security Officer
G4S Secure Solutions
08.2018 - 09.2020
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Reported suspicious activities and persons to law enforcement.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Checked and verified photo identification prior to granting facility access.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Security Officer
Security Alliance Group LLC
02.2018 - 07.2018
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Reported suspicious activities and persons to law enforcement.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Cashier
McDonald's
02.2015 - 01.2018
- Addressed customer needs and made product recommendations to increase sales.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
Stellar Leadership Academy
7900 Nw 27th Ave Miami Fl06-2015
Skills
- Heavy lifting
- Address verification
- Product restocking
- Sales transactions
- Cash handling
- Basic math
- Customer relations
- Time management skills
- Team collaboration
- Customer service excellence
Timeline
Postal Worker
USPS
08.2023 - Current
Cashier
Publix
01.2022 - 04.2023
Security Officer
Allied Universal Security Services
09.2020 - 08.2021
Security Officer
G4S Secure Solutions
08.2018 - 09.2020
Security Officer
Security Alliance Group LLC
02.2018 - 07.2018
Cashier
McDonald's
02.2015 - 01.2018
High School Diploma -
Stellar Leadership Academy
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