Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tisoc Ramirez

Summary

Self-motivated Manager who is successful in collaborating with consultants, area leaders, and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with a solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.

Overview

23
23
years of professional experience

Work History

SAI Gulf, LLC
01.2001 - Current

Senior Manager and Director of Lab Operations

Jasper, AL, TX
01.2016 - Current
  • Directed day-to-day operations by spearheading short-term and long-term strategies to achieve business plan and profitability goals
  • Managed scheduling, training, and inventory control
  • Recruited, hired, and trained crew members on the application of projects, customer relations, and customer service
  • Built strong operational teams to meet process and production demands
  • Implemented policies and standard operating procedures and managed quality, customer service, and logistics
  • Addressed customer concerns with suitable solutions
  • Motivated and evaluated personnel for performance improvement and goal achievement
  • Guided employees in understanding and meeting changing customer needs and expectations
  • Delivered positive customer experiences by implementing effective quality assurance practices
  • Identified areas of deficiency and performed root-cause analysis to solve problems
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations
  • Analyzed and controlled materials, supplies, and equipment operational expenses
  • Aided senior leadership during executive decision-making by generating daily reports to recommend corrective actions and improvements
  • Tracked and replenished inventory to maintain par levels
  • Improved morale and management communication by creating employee recognition and rewards practices
  • Collaborated with team leaders on quality audits
  • Planned delivery routing, team workflows, and promotional initiatives
  • Measured and reviewed performance via KPIs and metrics
  • Created corrective actions based on adverse KPI trends
  • Crafted operations best practices using audits and project management team feedback.

Texas Divisional Manager

Marque
Texas City, Houston, Port Arthur, TX, , TX
01.2013 - 01.2015

Lab and Field Manager

Texas City, TX
01.2005 - 01.2012

Lab and Field Supervisor

Texas City, TX
01.2003 - 01.2004

Lab and Field Technician

Texas City, TX
01.2001 - 01.2002

Education

Master of Science - Management And Leadership

University of Houston
December 2023

Bachelor of Science - General Business

University of Houston
December 2020

Associate of Science - Natural Sciences

College of The Mainland
August 2013

Skills

  • Team Leadership
  • Workflow Optimization
  • Problem-Solving
  • Inventory Management
  • Decision Making
  • Policies and Procedures Implementation
  • Planning and Implementation
  • Staff Training
  • Solutions Development
  • Staff Management
  • Staff Training and Development
  • Performance Monitoring
  • Customer Service
  • Goal Setting
  • Process Improvement Strategies
  • Employee Motivation
  • Problem Anticipation and Resolution
  • Customer Service Management
  • Program Optimization
  • Focus and Follow-Through
  • Performance Evaluation and Monitoring
  • Business Leadership
  • Quality Assurance

Timeline

Senior Manager and Director of Lab Operations

01.2016 - Current

Texas Divisional Manager

Marque
01.2013 - 01.2015

Lab and Field Manager

01.2005 - 01.2012

Lab and Field Supervisor

01.2003 - 01.2004

SAI Gulf, LLC
01.2001 - Current

Lab and Field Technician

01.2001 - 01.2002

Master of Science - Management And Leadership

University of Houston

Bachelor of Science - General Business

University of Houston

Associate of Science - Natural Sciences

College of The Mainland

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Tisoc Ramirez