Titanna Johnson
Dallas-Fort Worth,TX
Summary
Self-motivated, enthusiastic and resourceful professional with valuable customer support and problem-solving skills. Solid reputation for ensuring heightened level of customer satisfaction in any fast-paced environment. Ability to ensure all deadlines are met and expectations are exceeded, whether independently or as part of a team. Detail oriented and an excellent communicator with a flair for establishing rapport with people from diverse backgrounds and cultures.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Guest Teacher
Kokua Education
Chicago, Illinois
04.2025 - Current
- Delivered engaging lessons to diverse student groups in various subjects.
- Collaborated with classroom teachers to support lesson plans and instructional goals.
- Managed classroom behavior using positive reinforcement techniques and strategies.
Substitute Teacher
Kelly Education
01.2024 - 04.2025
- Provide instructions for scheduled lessons
- Manage the classroom environment
After school Teacher/Tutor/Summer Camp Teacher
Voice of Hope Ministries
Dallas, Texas
01.2024 - 04.2025
- Provide supervision and instructions to students
- Conduct Bible study with program participants
- Assisting students academically in every grade with homework, classwork and school projects
Dental Receptionist
Pearl Street Dental Partners
Grand Prairie, USA
01.2023 - 01.2024
- Verify dental Insurance
- Providing a full breakdown of benefits for all dental insurance plans
- Communicating with dental representatives to ensure accurate information of each plan
- Keeping communications with dental offices about patients' dental history
- Presenting treatment plans
Claims Representative
Wardlaw
01.2021 - 01.2023
- Gathering evidence and document facts relating to claims
- Interpret customer policies and coverages
- Maintain customers records
- Provide appropriate and accurate information to customer
- Exhibit professional customer service
Accredited Dental Assistant Program
Concorde Career College
Grand Prairie, USA
08.2018 - 03.2019
- Promote student learning in the absence of the regular teacher
Education
High School Diploma -
Lancaster STEM High School
Accredited Dental Assistant Program -
Concorde Career College
Grand Prairie, TXSkills
- Strong organizational and time-management skills
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Detail-oriented and able to handle multiple tasks simultaneously
- Self-Control
Certification
- District/School classroom teacher, 05/26
- American Heart Association First Aid CPR AED, 05/26
Timeline
Guest Teacher
Kokua Education
04.2025 - Current
Substitute Teacher
Kelly Education
01.2024 - 04.2025
After school Teacher/Tutor/Summer Camp Teacher
Voice of Hope Ministries
01.2024 - 04.2025
Dental Receptionist
Pearl Street Dental Partners
01.2023 - 01.2024
Claims Representative
Wardlaw
01.2021 - 01.2023
Accredited Dental Assistant Program
Concorde Career College
08.2018 - 03.2019
High School Diploma -
Lancaster STEM High School
Accredited Dental Assistant Program -
Concorde Career College