Tithy Williams
Tewksbury,MA
Summary
Results-driven Program Director supporting residential youth services through compliant operations and effective staffing. Manage recruiting, training, coaching, and performance improvement for program teams. Drive accountability for program quality, safety, and regulatory requirements.
Overview
14
14
years of professional experience
Work History
Program Director
RFK Community Alliance (Kennedy School)
Middleton, MA
11.2024 - 08.2026
- Support daily operations, staffing, service delivery, compliance with agency policy, DYS requirements, contracts, and licensing standards.
- Manage program budget, approve payroll, oversee petty cash and youth allowances, and complete administrative responsibilities accurately and on time.
- Assist Assistant Program Director and program staff with hiring, onboarding, training, coaching, performance management, professional development, and required certifications.
- Support trauma-informed care and cognitive behavioral programming. Coordinate, document, and respond to student services based on individual needs.
- Promote safe environment and effective crisis response. Provided de-escalation support, served as restraint coordinator, and completed incident and post-restraint documentation accurately.
- Review program quality through site visits, camera reviews, and regulatory oversight. Identify opportunities for improvement and put changes into practice.
- Build professional relationships with DYS families, providers, funding sources, and community partners. Represent agency in meetings and external settings.
- Support agency strategic plan and participate in staff supervisory, clinical team, and community meetings.
Assistant Program Director
RFK Community Alliance (Kennedy School)
Middleton, MA
09.2021 - 11.2024
- Supported daily program operations at Kennedy School Residential and Education Services.
- Supervised staff coverage across classrooms, dorms, and activity spaces to ensure adequate support for students.
- Served as liaison between the program director and outside vendors providing services or products.
- Communicated with families, clinicians, and teachers regarding student support needs.
- Executed procedure changes with the program director and stakeholders to enhance operational effectiveness.
- Prepared training materials and led orientation sessions for new program staff.
- Supported program director with recruiting, interviewing, and hiring new staff members.
- Assisted with behavior plans for students with complex developmental needs.
- Monitored safety practices during transportation, meals, and therapeutic routines.
Senior Residential Supervisor
RFK Children's Action Corps(Kennedy School/ Rtnbg
Middleton, MA
11.2012 - 09.2021
- Directed direct care staff during daily residential routines to ensure consistent care and support for youth.
- Maintained a safe environment for youth through vigilant monitoring. and supported unit compliance with care standards.
- Trained staff on residential policies and trauma-informed support.
- Facilitated collaboration on behavior support plans with clinical and school teams to enhance individualized care strategies. support plans with clinical and school teams.
- Used de-escalation and safety procedures during crisis response.
- Led daily shift change meetings to review policy and procedure updates.
- Interviewed candidates and trained new hires on policies and procedures to build a skilled and compliant team.
- Communicated with families, guardians, and service providers.
- Recorded incidents, observations, and shift handoff reports.
Education
Certificate - Residential Professional Youth Care Advisor
Grafton Job Corps
Grafton, MA06-2010
High School Diploma -
Joseph P Keefe Tech
Framingham, MA06-2006
Skills
- Crisis management
- Incident documentation
- Residential operations
- Program leadership
- Staff supervision
- Staff training
- Training coordination
- Leadership development
- Strategic planning
- Conflict resolution (Restorative Justice)
- Effective communication
- Relationship building
- Youth development
- Task management
Timeline
Program Director
RFK Community Alliance (Kennedy School)
11.2024 - 08.2026
Assistant Program Director
RFK Community Alliance (Kennedy School)
09.2021 - 11.2024
Senior Residential Supervisor
RFK Children's Action Corps(Kennedy School/ Rtnbg
11.2012 - 09.2021
Certificate - Residential Professional Youth Care Advisor
Grafton Job Corps
High School Diploma -
Joseph P Keefe Tech