Titilayo Wazuri
Sicklerville,NJ
Summary
Results-driven operations and project management professional with 6+ years of experience leading teams, coordinating complex workflows, and delivering measurable outcomes across healthcare, retail, and emergency dispatch environments. Skilled at managing multiple priorities simultaneously, bridging communication between stakeholders, and building efficient processes that keep operations running at peak performance. Brings a sharp analytical mindset, strong documentation discipline, and a proven record of improving team performance and operational accuracy.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Direct Support Professional
Bancroft
02.2025 - Current
- Coordinate individualized care plans across interdisciplinary teams, ensuring all stakeholders align on client goals and timelines.
- Track and document client progress, incidents, and care activities while maintaining compliance.
- Serve as the primary communication liaison between families, care staff, and clinical teams.
- Identify support gaps and implement solutions that improve quality of care.
Department Manager
Sears
03.2023 - 09.2024
- Managed daily operations, staffing, inventory, and performance metrics.
- Improved service efficiency through process improvements.
- Trained and developed 10+ associates.
- Analyzed inventory data to forecast demand.
Server
The Lamp Post Diner
02.2018 - 02.2023
- Delivered exceptional guest experiences in a high-volume environment.
- Resolved customer concerns effectively.
- Maintained food safety standards.
Dispatcher
COPS Monitoring
04.2018 - 05.2020
- Coordinated high-volume emergency and non-emergency dispatch requests.
- Served as liaison between clients and emergency responders.
- Maintained compliance documentation.
- Achieved a 95% on-time dispatch rate.
Store Manager
Toys R Us
09.2017 - 04.2018
- Led store operations, staffing, inventory, merchandising, and customer service.
- Developed team training programs.
- Monitored sales and inventory metrics.
Education
Diploma - undefined
Timber Creek Regional High School
Skills
- Project Coordination & Workflow Management
- Operations Management & Process Improvement
- Stakeholder Communication & Liaison
- Team Leadership, Training & Development
- Data Tracking, Documentation & Reporting
- Conflict Resolution & Problem Solving
- Scheduling, Prioritization & Resource Allocation
- Compliance & Quality Assurance
Certification
- CPR
- Alarm Systems to Dispatch
Key Achievements
- Increased customer satisfaction by 15%.
- Reduced complaint turnaround by 30%.
- Trained and developed 20+ employees.
- Improved inventory accuracy by 25%.
Timeline
Direct Support Professional
Bancroft
02.2025 - Current
Department Manager
Sears
03.2023 - 09.2024
Dispatcher
COPS Monitoring
04.2018 - 05.2020
Server
The Lamp Post Diner
02.2018 - 02.2023
Store Manager
Toys R Us
09.2017 - 04.2018
Diploma - undefined
Timber Creek Regional High School