Titus Chen
New York,NY
Summary
Leverage 8 years' marketing experience, customer-centric empathy & graduate education in learning technology design towards a Product Thinking career.
Self-taught problem scoping, user segmentation, product strategy, execution metrics & prioritization. Actively executing Scrums for multiple software projects. Lead with soft skills to empower cross-functional teams & solve problems throughout SDLCs.
Overview
7
7
years of professional experience
Work History
Associate Product Manager
HarlemColab
01.2023 - Current
- Lead a multi-disciplinary team of 15 to design & develop a Web-based game for supporting dyslexic learners.
- Manage expectations between client, potential investor, and our designers, artists, developers, and storywriters.
- Execute 12-week scrum: user story mapping, sprint planning, prioritization backlogging, and process documentation.
Senior Education Solutions Manager
Wonder Workshop, Inc.
03.2019 - 01.2023
- Close $2.3MM in Direct-to-Ed business by hunting & farming deals through K-8 school purchasing cycles.
- Utilize Google Analytics metrics to define and develop marketing opportunity targeting customers based on collaborative grant underwriting.
- Administer paid CS/robotics workshops for customers; championed feedback to SWEs to prioritize new features.
Senior Enterprise Account Manager
LatinFinance
06.2016 - 05.2018
- Grow a $1.3MM vertical, generating $410,344 new business, upsell, and cross-sell through customer collaborations.
- Exceed FY'17 revenue targets by 192% ($1,130,900 closed vs. $586,521 expected)
- Execute full consultative sales cycle: funnel leads, stage interactive demos, handle objections with tactical empathy.
- Roadmap new business plan & marketing strategy following Company buyout, proposing new attainment KPIs for the team.
Education
Master of Arts - Game Design & Development
Columbia University
New York, NY05.2023
Bachelor of Science - Education Administration
Penn State University
State College, PA12.2014
Skills
- Project Management
- UI/UX wireframing, prototyping & usability testing
- Strategic Planning
- Agile/Scrum
- UCD for software: User journeys, epics/stories & requirements analysis
- Consultative Solution-Selling (BANT, Challenger)
- Basic front-end: HTML, CSS, JS, Vue,js, C#
- Figma, Adobe Suite, Notion, Canva, Miro
Languages
Spanish
Limited Working
Chinese (Mandarin)
Elementary
Passions/Interests:
- Mentorship
- Fitness & Bodybuilding
- Human-Computer Interaction
- AI for Formal/Informal Learning
Timeline
Associate Product Manager
HarlemColab
01.2023 - Current
Senior Education Solutions Manager
Wonder Workshop, Inc.
03.2019 - 01.2023
Senior Enterprise Account Manager
LatinFinance
06.2016 - 05.2018
Master of Arts - Game Design & Development
Columbia University
Bachelor of Science - Education Administration
Penn State University
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