Titus Jefferson
Detroit,MI
Summary
Motivated Assistant Manager with 2 years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Royal Skateland
Detroit, MI
04.2022 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Communicated regularly with customers to gain insights into their needs.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Managed customer service inquiries and complaints in a timely manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved conflicts between team members in an effective manner.
- Recruited and trained new employees to meet job requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Mentored team members in professional development and growth.
- Assigned work and monitored performance of project personnel.
- Proposed or approved modifications to project plans.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Participant
Business Professionals of America (BPA)
Detroit, MI
09.2023 - 05.2024
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
Education
High School Diploma -
East English Village Preparatory Academy At Finney
Detroit, MI06-2024
Skills
- Product and service knowledge
- Employee Scheduling
- Recruiting and interviewing
- Task Delegation
- Operations Management
- Sales monitoring
- Microsoft Office expertise
- Google Drive
- Employee engagement
- Schedule oversight
- Recruitment and hiring
- Sales Strategies
- Money Handling
- Retail Operations
- Sales Growth
Timeline
Participant
Business Professionals of America (BPA)
09.2023 - 05.2024
Assistant Manager
Royal Skateland
04.2022 - Current
High School Diploma -
East English Village Preparatory Academy At Finney