Summary
Overview
Work History
Skills
Certification
Clearance
Timeline
Generic

TITUS SWING

Lexington,NC

Summary

Adept Computer Repair Technician with a proven track record at Lenovo, enhancing customer satisfaction through efficient repair services. Skilled in diagnostics, system administration, and technical support, I excel in fast-paced environments, ensuring compliance and achieving productivity goals. My expertise in hardware and software installation, combined with exceptional teamwork, drives optimal operational outcomes. Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Computer Repair Technician

Lenovo
04.2024 - Current
  • Disassembled computers to perform diagnostics and check for repair needs.
  • Enhanced customer satisfaction by providing timely and efficient computer repair services.
  • Updated and installed new software on desktop and laptop computers to maintain latest technology.
  • Assisted customers with setup of new devices and provided guidance on proper usage and maintenance techniques.

25B Information Technology Specialist

North Carolina National Guard
02.2023 - Current
  • Maintained cybersecurity infrastructure and provided security services to ensure attributes of availability, authentication, confidentiality, integrity, and non-reproduction.
  • Maintained detailed documentation of IT infrastructure configurations, modifications, and repairs for future reference and compliance purposes.
  • Managed network installations, configurations, and maintenance activities for network computing equipment, including servers, routers, switches, desktops, and SATCOM equipment.

Fulfillment Specialist

Chewy.com
12.2020 - 02.2023
  • Ensured compliance with all relevant regulations governing product handling and shipment, minimizing legal risks associated with noncompliance.
  • Collaborated with team members to achieve daily productivity goals in fast-paced work setting.
  • Provided exceptional customer service to internal and external customers.
  • Managed inventory control through regular stock checks, ensuring accurate counts and timely replenishment of goods.

Skills

  • Computer Assembly
  • Hardware and software installation
  • Technical Support
  • System Upgrades
  • Network Troubleshooting
  • Disaster Recovery
  • Debugging
  • Software configuration
  • System Administration
  • Diagnostics expertise
  • Configuration Management

Certification

CompTia Securitys+

Clearance

Secret

Timeline

Computer Repair Technician

Lenovo
04.2024 - Current

25B Information Technology Specialist

North Carolina National Guard
02.2023 - Current

Fulfillment Specialist

Chewy.com
12.2020 - 02.2023

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