TITYANA POPE
Marion,US
Summary
Results-oriented Operations and Customer Experience professional with 11 years of experience in high-volume, compliance-driven settings. Expertise in client relations, cash management, and conflict resolution, coupled with a strong focus on risk awareness and service delivery under pressure. Committed to enhancing operational efficiency while fostering positive customer interactions.
Overview
11
11
years of professional experience
Work History
BLACKJACK DEALER
Southland Casino and Hotel
West Memphis, AR
11.2021 - Current
- Accurately manage high-volume cash and chip transactions with strict adherence to gaming regulations.
- Built rapport with guests, fostering a welcoming and engaging customer experience.
- Resolved guest concerns professionally, ensuring gaming compliance and enhancing positive customer experience.
- Built rapport with guests, fostering welcoming and engaging customer experience.
PUBLIC SAFETY OFFICER
Memphis Grizzlies
Memphis
11.2025 - 03.2026
- Patrolled facilities to ensure the safety of guests, employees, and property.
- Collaborated with internal departments and emergency personnel to enhance response strategies.
- Conducted security assessments, documenting incidents to improve future safety protocols.
SERVER
Texas Roadhouse
Horn Lake, MS
02.2023 - 06.2023
- Provided outstanding customer service in a high-volume restaurant, enhancing guest satisfaction.
- Proactively addressed guest needs and resolved concerns to ensure positive dining experiences.
- Managed multiple tasks simultaneously while ensuring quick service and precise order fulfillment.
SECURITY GUARD
Southland Casino and Hotel
West Memphis, AR
05.2020 - 11.2021
- Patrolled Southland Casino and Hotel grounds, monitoring entrances, exits, and guest areas.
- Checked identification and enforced access control for restricted casino and hotel locations.
- De-escalated conflicts to ensure safety for guests and staff.
- Responded to guest disturbances and safety concerns with calm, professional communication.
- Completed detailed incident reports and communicated findings to inform safety protocols.
PARKING ATTENDANT
Southland Park Casino and Hotel
West Memphis, AR
02.2017 - 03.2020
- Greeted casino and hotel guests at parking entrances with professional service.
- Welcomed guests at parking entrances with friendly service.
- Monitored parking lots for safety, damage, and unauthorized vehicles.
- Ensured customer satisfaction by attentively addressing inquiries and providing assistance.
CASHIER
Burger King
Marion, AR
06.2015 - 01.2017
- Processed Burger King customer payments through POS register and cash drawer.
- Greeted guests and delivered friendly Burger King service at front counter.
- Welcomed guests at front counter to create a friendly atmosphere. and delivered friendly Burger King service at front counter.
- Processed customer orders to ensure satisfaction and efficient transactions.
Education
BACHELOR'S DEGREE - CRIMINOLOGY
Arkansas State University
Jonesboro, ARSkills
- Operational efficiency
- Casino Management Software, Transaction Management, Game Performance Tracking, Critical thinking, Interpersonal skills, Customer Experience, Microsoft Excel
- Chip handling
- Table game dealing
- Gaming compliance
- Cash handling
- Problem solving
Personal Information
Title: Operations | Compliance | Client Relations
Certifications
- OSHA 30
Timeline
PUBLIC SAFETY OFFICER
Memphis Grizzlies
11.2025 - 03.2026
SERVER
Texas Roadhouse
02.2023 - 06.2023
BLACKJACK DEALER
Southland Casino and Hotel
11.2021 - Current
SECURITY GUARD
Southland Casino and Hotel
05.2020 - 11.2021
PARKING ATTENDANT
Southland Park Casino and Hotel
02.2017 - 03.2020
CASHIER
Burger King
06.2015 - 01.2017
BACHELOR'S DEGREE - CRIMINOLOGY
Arkansas State University