Tivia L Hylton
Columbus,OH
Summary
Proactive manager with over 5 years of success in business-to-business and business-to-consumer sales within fashion retail and e-commerce industries. Proven track record in exceeding sales goals, growing business, and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Enterprise Rent-A-Car
Columbus, OH
05.2021 - Current
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Grew business 15% by implementing targeted marketing.
- Implemented rental asset processes and cleanliness standards.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Increased sales revenues by promoting complementary products and educating customers about rental protections
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
International Group Lead
L Brands
Columbus, OH
08.2019 - 04.2021
- Collaborated with leaders to streamline operations success across multiple distribution departments in areas such: direct ecommerce, international and domestic shipping and public relations.
- Supervising and training groups of people ranging 10-40 at time, while holding highest productivity rate.
- Prepared, calibrated and monitored production machinery (ARS) to maintain optimal production levels and consistently achieve daily targets.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Patient Escort
Riverside Hospital
Columbus , OH
02.2017 - 11.2020
- Preformed excellent customer services while transporting over 60 patients.
- CPR certified and telemetry trained for adults and children.
- Provided strategy and increased productivity by 10%.
- Performed duties as call center coordinator.
- HIPPA awareness.
PT Sales Associate
Ralph Lauren
Jeffersonville, OH
06.2017 - 05.2019
- Managed accessories within store business, honorable titled as Accessories Champion.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Leader of window and floor presentation displays to drive sales
- Averaged $1000 daily during peak season.
Intern
Trotwood Madison City School District
Trotwood, OH
08.2018 - 03.2019
- Assisting with federal and state programs and special projects for student academic success which impacted over 2000 students, increasing scholastics 5%.
- Developed programs of mentorship that helps with academics as well as personal development.
- Performed as administrative support.
- Produced professional and error-free letters, presentations and spreadsheets reviewed by senior office professionals.
Public Relations Assistant Intern
Public Relations
Wilberforce, OH
02.2018 - 05.2018
- Shadowed PR coordinator.
- Developed news articles for The City of Xenia community newsletter
- Performed exciting interviews for The City of Xenia community newsletter.
- Drafted press releases detailing relevant newsworthy information and supporting brand image.
- Worked with news media to spread awareness of D.A.R.E reaching over 2500 views on Facebook.
- Conducted local broadcasting scripts.
Fashion Coordinator Intern
Jaeluxe Shoetique
Beavercreek, OH
02.2018 - 05.2018
- Coordinated photo-shoots
- Styled models and model recruit
- Assisted with Living Dayton Tv segment for JaeLuxe Shoetique branding, showcased latest trends in 2018
- Directed strategic support for senior leadership, providing detailed analysis for new business opportunities.
- Developed new marketing strategies to enhance customer interest and boost sales numbers, generating additional $700 online sales in 60days
Social Media Specialist
Ohio Means Jobs
Xenia, OH
08.2017 - 05.2018
- Developing social media content and managing social media pages assisting with special events and fundraiser's.
- Learned how to website code.
- Assisting college students on resume building, applications and job searches on ohiomeansjobs.com.
- Established over 17 mentorship relationships between local professionals and college students.
- Generated automatic messages of email marketing.
Education
Bachelor of Science - Marketing
Wilberforce University
Wilberforce, OH2019
Skills
Skills & Special Projects
- Logistics planning and coordination
- 10 years of customer service
- Microsoft expert
- 5 years of team leadership
- Program development and management
- CPR certified
- Policies implementation
- Staff training and development
- Employee performance evaluations
- Sales growth
- Consulting
- Staff Management
Affiliations
- Women Basketball (2014-2018),
- Cross country (2014-2018),
- Campus Activities Board President (2017),
- Delta Sigma Theta Sorority Inc. Beta Chapter
- Audrey Appling Russell Alumni Endowed Scholarships
References
References
Available upon request
Timeline
Assistant Manager
Enterprise Rent-A-Car
05.2021 - Current
International Group Lead
L Brands
08.2019 - 04.2021
Intern
Trotwood Madison City School District
08.2018 - 03.2019
Public Relations Assistant Intern
Public Relations
02.2018 - 05.2018
Fashion Coordinator Intern
Jaeluxe Shoetique
02.2018 - 05.2018
Social Media Specialist
Ohio Means Jobs
08.2017 - 05.2018
PT Sales Associate
Ralph Lauren
06.2017 - 05.2019
Patient Escort
Riverside Hospital
02.2017 - 11.2020
Bachelor of Science - Marketing
Wilberforce University
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