Tiyan March
Cleveland,OH
Summary
I provide outstanding customer service to a growing company that improves customer satisfaction and that will enhance image, growth, and profitability . Also experience in a fast paced work setting as a manager, team leader and training others for positions.
Compassionate State Tested Nurse Aide (STNA) with experience in providing patient care within various healthcare settings. Skilled at assisting patients with daily living activities, monitoring vital signs, and maintaining patient comfort and safety. Noted for efficient teamwork, strong communication skills, and ability to handle high-stress situations calmly. Have made significant impact by improving patient satisfaction rates through personalized care in previous roles.
Overview
11
11
years of professional experience
Work History
STNA
OCEC Foundation CORP.
Cleveland, OH
02.2021 - Current
- Shaved and draped patients to prepare for surgery, treatment or examination.
- Reminded patients to take prescribed medications or nutritional supplements.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Administered medications and educated patients and families on correct at-home administration.
- Collected specimens from patients for laboratory testing purposes.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Planned and served meals and snacks to patients according to prescribed diets.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Turned and repositioned bedridden patients to prevent bedsores.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
Resident Assistant
Parkside Village Senior Living
Middleburg , Ohio
08.2020 - 10.2022
- Demonstrated respect for patient rights and privacy while providing care services.
- Assisted with meal preparation and feeding of patients who required assistance.
- Provided basic patient care, including bathing, dressing and grooming.
- Assisted patients with mobility issues in transferring from bed to wheelchair or other assistive device.
- Monitored vital signs, such as pulse rate, respiration and temperature.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
Manager
More Than A Sandwich, Llc And Ebroadcasters Media
Cleveland, OH
11.2017 - 10.2019
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Collaborated with other departments to ensure timely completion of projects within budget constraints.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Organized special events such as conferences or training sessions for employees.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Prep Manager
Benihana
Beachwood, Ohio
03.2014 - 10.2016
- Developed and maintained effective food ordering systems to ensure accurate inventory levels.
- Conducted regular staff meetings to review policies, procedures, and customer service standards.
- Monitored daily operations of the kitchen, including food preparation and sanitation practices.
- Created weekly work schedules for kitchen staff in accordance with budget guidelines.
- Ensured all health and safety regulations were followed at all times in the kitchen area.
- Supervised a team of cooks while assisting with their training and development needs.
Education
High School Diploma -
Villa Angela St. Joseph High School
Cuyahoga Community College - Child Development
Skills
- End of life care
- Care plan implementation
- Documenting behaviors
- Transporting patients
- Dementia and Alzheimer's knowledge
- Activity Planning
- Meal Planning
- Case Management
- Trustworthy companion
- Marketing
- Performance reporting
- Performance monitoring
- Process Improvements
- FLUENT IN [LANGUAGE]
- Workforce Management
- Policy Implementation
- Financial statements expertise
Authorizedtowork
US for any employer
Accomplishments
ACCOMPLISHMENTS
•DSP Trained and Certified.
•STNA Licensed.
•BSL, AHA, and CPR Certified.
Summaryandskills
I provide outstanding customer service to a growing company that improves customer satisfaction and that will enhance image, growth, and profitability. Also experience in a fast paced work setting as a manager, team leader and training others for positions.
Personal Information
Willing To Relocate: Anywhere
Timeline
STNA
OCEC Foundation CORP.
02.2021 - Current
Resident Assistant
Parkside Village Senior Living
08.2020 - 10.2022
Manager
More Than A Sandwich, Llc And Ebroadcasters Media
11.2017 - 10.2019
Prep Manager
Benihana
03.2014 - 10.2016
High School Diploma -
Villa Angela St. Joseph High School