Tiyan March
Cleveland,OH
Summary
I provide outstanding customer service to a growing company that improves customer satisfaction and that will enhance image, growth, and profitability. Also experience in a fast paced work setting as a manager, team leader and training others for positions.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Food Production Supervisor
Ocec Foundation
2021 - Current
- Reduced food waste by monitoring inventory levels and adjusting production plans accordingly.
- Implemented continuous improvement initiatives that led to increased productivity rates while reducing operational expenses.
- Enhanced production efficiency by streamlining processes and implementing time-saving strategies.
- Maintained high product quality standards through regular inspections, staff training, and adherence to sanitation guidelines.
- Conducted thorough root cause analyses for any process deviations or discrepancies in order to address issues promptly and prevent future occurrences.
- Managed budgets effectively to control costs while maintaining optimal levels of output and quality standards.
STNA
Falling Waters
11.2024 - 07.2025
- Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Managed challenging behaviors effectively through de-escalation techniques and clear communication methods with both the patient and staff involved.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Conducted regular safety checks on patient rooms, addressing potential hazards immediately.
- Reduced risk of infections with diligent adherence to hygiene and sanitation protocols.
- Safely transported patients throughout the facility using proper transfer techniques and equipment.
- Documented vital signs to inform nurses and physicians of any changes in patient status.
- Educated family members on proper home health care techniques, empowering them to be active participants in their loved one''s recovery process.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Delivered high-quality care to Type patients in hospital facility.
Resident Assistant
Crestmont North Healthcare
03.2020 - 05.2021
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Maintained clean, safe, and well-organized patient environment.
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
- Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
- Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
Manager
More Than A Sandwich Restaurant
02.2014 - 05.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved marketing to attract new customers and promote business.
Maintenance Crew Member
Hillcrest Hospital
05.2017 - 2018
- Followed routine maintenance checklist.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Enhanced safety in the workplace by addressing potential hazards and maintaining a clean work environment.
Resident Assistant
Parkside Villa
10.2016 - 2018
- Assisted with patient transfer and ambulation.
- Assisted patients in daily activities, promoting their independence and dignity.
- Kept accurate records of patients' care, condition, and progress.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
Food Prep Cook Manager
Benihanna's
03.2015 - 01.2017
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Assembled, stored and disposed of food using proper food handling, labeling and safety techniques.
- Maintained a safe working environment by following food safety guidelines and proper equipment usage.
- Improved overall kitchen workflow by multitasking effectively and anticipating needs of fellow staff members.
- Set up Number line stations with proper tools and products, quality-checked foods and maintained line equipment.
- Trained new employees in food preparation techniques, kitchen protocols, and sanitation standards to ensure consistency across the team.
- Stocked ingredients, tracked expenses and maintained foodservice equipment in proper operating condition.
Education
High School Diploma - undefined
Villa Angela St. Joseph High School
Associate of Arts - Child Development
Cuyahoga Community College
Cleveland, OH07.2018
Skills
- HACCP planning
- Staff training and development
- Quality control management
- Sanitation procedures
- Product testing
- Waste reduction
- Production scheduling
- Recipe development
ADDITIONAL INFORMATION
Willing to relocate: Anywhere, Authorized to work in the US for any employer.
Certification
CPR
Timeline
STNA
Falling Waters
11.2024 - 07.2025
Resident Assistant
Crestmont North Healthcare
03.2020 - 05.2021
Maintenance Crew Member
Hillcrest Hospital
05.2017 - 2018
Resident Assistant
Parkside Villa
10.2016 - 2018
Food Prep Cook Manager
Benihanna's
03.2015 - 01.2017
Manager
More Than A Sandwich Restaurant
02.2014 - 05.2019
High School Diploma - undefined
Villa Angela St. Joseph High School
Food Production Supervisor
Ocec Foundation
2021 - Current
Associate of Arts - Child Development
Cuyahoga Community College
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