Tiyana Brookins
Fort Worth,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Unarmed Security Officer
Imperial Security Inc.
01.2023 - Current
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
- Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Prevented theft and vandalism by maintaining a visible presence and closely monitoring surveillance cameras.
Personal Shopper
Wal-Mart Stores, Inc.
01.2022 - 01.2023
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Cashier
Pizza Hut, Inc.
03.2021 - 01.2022
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Picker Packer
Alcon Laboratories, Inc.
11.2019 - 03.2021
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
Education
High School Diploma -
Ischool Virtual Academy
Lewisville, TX07.2023
Skills
- Report Writing
- Incident Reporting
- Property Patrol
- Maintaining Order
- Customer Service
- Work Ethic and Integrity
Timeline
Unarmed Security Officer
Imperial Security Inc.
01.2023 - Current
Personal Shopper
Wal-Mart Stores, Inc.
01.2022 - 01.2023
Cashier
Pizza Hut, Inc.
03.2021 - 01.2022
Picker Packer
Alcon Laboratories, Inc.
11.2019 - 03.2021
High School Diploma -
Ischool Virtual Academy
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