Tiyana Celestine
Brenham
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service /Retail Merchandiser
Walmart
Columbus
09.2024 - Current
- Developed product displays to enhance visual appeal and drive customer engagement.
- Assisted customers in selecting appropriate merchandise for their needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed positive relationships with customers through friendly interactions.
Caregiver
Girling Home Health
Columbus
10.2023 - 08.2024
- Provided personal care and assistance with daily living activities.
- Assisted clients with mobility and transportation to appointments.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Communicated effectively with families regarding client needs and preferences.
Customer Service Representative
HEB Grocery Store
Columbus
07.2023 - 08.2024
- Assisted customers with inquiries and resolved issues promptly.
- Maintained accurate records of customer interactions and transactions.
- Collected and organized shopping carts from parking areas.
- Provided assistance with loading purchased items into customer vehicles.
Tagging Clerk
Great Southern Wood Preserving Inc.
Columbia
06.2022 - 07.2023
- Tagged and organized lumber products efficiently
- Updated inventory records using company systems
- Assisted in maintaining safety standards on the floor
- Utilized barcode scanners to accurately enter purchase orders into the system database.
Shift Lead
Sonic
Columbus
05.2018 - 06.2022
- Assisted team members with tasks and provided guidance as needed.
- Monitored inventory levels and coordinated restocking efforts.
- Maintained cleanliness and organization of the work environment.
- Performed opening and closing procedures such as setting alarm systems, counting money.
Education
Associate of Science - Business Management
Blinn College
Brenham, TX 08.2023 - 07.2025
Skills
- Visual merchandising
- Customer service
- Inventory management
- Sales forecasting
- Relationship building
- Verbal and written communication
- Analytical thinking
- Multitasking
- Empathy and patience
- Problem solving
Timeline
Customer Service /Retail Merchandiser
Walmart
09.2024 - Current
Caregiver
Girling Home Health
10.2023 - 08.2024
Associate of Science - Business Management
Blinn College
08.2023 - 07.2025
Customer Service Representative
HEB Grocery Store
07.2023 - 08.2024
Tagging Clerk
Great Southern Wood Preserving Inc.
06.2022 - 07.2023
Shift Lead
Sonic
05.2018 - 06.2022