Tiyana Chan
Syracuse,NY
Summary
Results-oriented professional with experience in retail and customer service, notably with Nordstrom Rack. Demonstrated exceptional customer service and strategic planning skills.
Overview
7
7
years of professional experience
Work History
Sales Associate
Nordstrom Rack
11.2024 - 01.2025
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Private Babysitter
Self Employed
01.2018 - 01.2022
- Taught children to organize toys, wash hands, and share by leading by example.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Communicated positively with children and guardians.
- Played games, worked on puzzles, and read books to young children.
Sales Associate
Marshalls & HomeGoods
11.2023 - 01.2024
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma - General Studies
Jamesville Dewitt High School
04.2024
Skills
- Promotional support
- Upselling
- Retail loss prevention
- Strategic planning
- Customer service
- Point of sale operation
Timeline
Sales Associate
Nordstrom Rack
11.2024 - 01.2025
Sales Associate
Marshalls & HomeGoods
11.2023 - 01.2024
Private Babysitter
Self Employed
01.2018 - 01.2022
High School Diploma - General Studies
Jamesville Dewitt High School
Similar Profiles
Jennifer RizerJennifer Rizer
Regional Operations Manager at Nordstrom | Nordstrom RackRegional Operations Manager at Nordstrom | Nordstrom Rack
Saramarie AlvarezSaramarie Alvarez
Customer Service Representative at Nordstrom/Nordstrom RackCustomer Service Representative at Nordstrom/Nordstrom Rack
Dolores PeckDolores Peck
Senior Sales Associate at Nordstrom/Nordstrom RackSenior Sales Associate at Nordstrom/Nordstrom Rack
Christine ScrogginsChristine Scroggins
Customer Care Team Lead at Nordstrom, Nordstrom RackCustomer Care Team Lead at Nordstrom, Nordstrom Rack
Michael BenzMichael Benz
Material Handler at Syracuse UniversityMaterial Handler at Syracuse University