Summary
Overview
Work History
Education
Skills
Timeline
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Tiyana Edmonds

Summary

Psychologist with over 12 years of experience in claim processing, customer service, and administrative support, demonstrating strong analytical skills in unemployment insurance claim analysis. Excels in enhancing client communication and data management, leveraging extensive expertise to drive innovative solutions and improve service efficiency across diverse sectors. Committed to applying industry knowledge to foster improved outcomes and service delivery.

Overview

7
7
years of professional experience

Work History

Experienced Level Clerk

Contra Costa County
Concord
01.2024 - Current
  • Maintained and updated filing, inventory and database systems, manually or using computer.
  • Entered data into computer systems accurately and efficiently.
  • Scanned documents into digital formats ensuring accuracy of content.
  • Maintained records of all incoming and outgoing mail packages.

Fact Finding Agent

Aston Carter/Maximus
Remote
12.2021 - 02.2023
  • Communicated with employers to secure vital claim info, resolving eligibility issues efficiently
  • Analyzed unemployment claims, making informed decisions based on detailed case reviews
  • Utilized critical thinking to identify discrepancies in claimant documentation and notes
  • Assessed UI eligibility, applying code and policy knowledge to ensure accurate determinations
  • Handled 8-12 cases daily, demonstrating strong analytical and decision-making skills
  • Conducted in-depth claim reviews, applying policy knowledge to resolve complex eligibility issues and ensure accurate determinations

Client Service Representative

CompuMail, Inc
Concord, CA
04.2018 - 06.2021
  • Collaborated with Sales and Accounting to enhance client onboarding and communication
  • Utilized Zendesk and Salesforce for daily client interactions, improving response time
  • Managed multiple collection agency accounts, streamlining customer experience through cross-departmental collaboration and CCM software utilization
  • Orchestrated client onboarding meetings and executed projects, ensuring accurate letter production, mailing, and data management for client review
  • Partnered with Design team to create communication letters using OpenText Extreme Design Manager, enhancing client-specific collection strategies

Education

Psychology -

Napa Valley College
Napa
12.2024

Skills

  • Process Improvement
  • Customer Engagement
  • Problem solving
  • Analytical thinking
  • Time management
  • Decision making
  • Critical thinking

Timeline

Experienced Level Clerk

Contra Costa County
01.2024 - Current

Fact Finding Agent

Aston Carter/Maximus
12.2021 - 02.2023

Client Service Representative

CompuMail, Inc
04.2018 - 06.2021

Psychology -

Napa Valley College

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Tiyana Edmonds