Tiyana Stewart
Overview
1
1
Language
1
1
Certification
12
12
years of professional experience
Work History
Fraud Analyst
Barclays
- Current
- As a Fraud Analyst I detects and prevents financial fraud by analyzing data, managing risk systems, handling customer calls about suspicious activity, and ensuring compliance, with roles often requiring strong data skills (SAS/SQL), customer service experience, and attention to detail, offering competitive pay but sometimes demanding strict monitoring and long hours in a fast-paced, production-driven environment.
Collections Account Manager
Barclays
01.2022 - 05.2025
- As a Barclays Customer Service Representative in the Barclays Financial Assistance (BFA) Collections team, I assist our card customers with the resolution of their past due status through contact by phone, e-mail or through our website. Loss prevention, compliance adherence and customer satisfaction are the primary drivers within the BFA Department. I was responsible for both inbound and outbound calls, solving issues and educating customers on specific account information and addressing customer concerns. After 8 months my Manager had me sending out daily reports to the team. I helped other agents in chats with questions they had while on call as well as questions on how to keep adherence up. I then got promoted to a discovery role trainer and started than January 2023
- Discovery role during this time i have helped teach multiple classes from class training with the fundamentals of Barclays collections all the way through to the transition unit(tu) where i taught each agent proper phone etiquette and procedures. During this time I also became a Baclay’s accredited trainer
Early Childhood Teacher
KinderCare Learning Centers
06.2021 - 01.2022
- Create a safe, nurturing environment where children can play and learn. Partner with parents with a shared desire to provide the best care and education for their children. Support your center’s success by partnering with center staff and leadership to achieve goals around enrollment, accreditation, and engagement. Cultivate positive relationships with families, teachers, state licensing authorities, community contacts and corporate partners. Implement KCE’s curriculum in a way that is consistent with the unique needs of each child
Operations Associate
Foot Locker
01.2019 - 05.2021
- Prepares merchandise to be shipped, processes store transfers, and visual merchandising efforts. Retrieves merchandise and fulfills customer orders. Assist in the execution price adjustments and visual merchandising standards. Follows all loss prevention policies to minimize potential shrink. Supports sales associates in maximizing the shopping experience for customers. Assist in processing all inventory movements between store and distribution. Maintains a clean, organized and efficient stockroom while adhering to company standards and safety requirements. This position would report to the Overnight Assistant Operations Manager(s
Guest Service Coordinator/call center
Ideal Image
Newark, DE
09.2019 - 09.2020
- As a Guest Service Coordinator my responsibilities include booking appointments. Answer phone and keep the lobby clean. I audited charts, respond to email enquirers as well as book new consults. I did daily reconciliations as well as collecting payments. I also told guest about our new promotions and made my goals. With call center i would reach out to people who sent in email/call inquires about our services and answer their questions and give them information than put them on the schedule.
Spa Coordinator
Hand and Stone Massage and Facial Spa
Wilmington, DE
05.2019 - 09.2019
- My job as a spa coordinator Ability to promote the health and wellness benefits of both massage therapy and facials Handle administrative tasks including but not limited to scheduling, inventory, and reporting Ability to work flexible schedule including days/evenings/weekends/holidays Knowledge and understanding of all spa services and product line
- Provide excellent customer service to members/guests Welcome and greet members/guests upon arrival Answer phones, book appointments, sell memberships, gift cards and upgrades Follow proper filing procedures/file maintenance Promote health/wellness benefits of massage therapy Maintain a professional and clean work environment & appearance Positive, energetic attitude
Assistant Store Manager
Tilly's World of Jeans and Tops
Newark, DE
11.2018 - 04.2019
- My job as an assistant manager is to help run the store. I also help with visual merchandising. Our biggest focus is customer service and making sure the customer is taken care of. I’m also the talent and development manager so i do the whole hiring process from phone screening to interviews orientation and training of new and old employees. Also Im in charge or scheduling
Assistant Manager
Foot Locker
03.2016 - 11.2018
- My job as an assistant manager is to run the store when my store managers aren’t there as well as making and reviewing schedules. I also do the whole hiring process from phone screening, to interviewing, orientation and training. I also help with visual merchandising. Our biggest focus is customer service and making sure the customer is taken care of. I’m also apart of the stores operational team and i drive sales.
Sales Lead
Kohl's
06.2014 - 05.2016
- As a sales lead I was training under my area supervisor. I helped with training new associates. I also was in charge of my department when my supervisor was gone. I did visual merchandising and stock. It was also my job to drive sales and ring on the register. Along with being a sales lead I was crossed trained in customer service. In customer service i took phone calls. I helped with charge cards and handled money.
Skills
- Microsoft Outlook
- Workday
- Salesforce
- Analysis skills
- Account reconciliation
- Microsoft Excel
- Typing
- Data collection
- Problem solving
- Training delivery
- Documentation review
- Customer service
- Strong communication with superior, colleagues, and clients
Certification
- Early Childhood Education Assistant Teacher September 2021 to Present
- First Aid Certification
- Teaching Certification
- CPR Certification
- Barclays accredited trainer
Languages
English
Additional Information
Authorized to work in the US for any employer
Timeline
Collections Account Manager
Barclays
01.2022 - 05.2025
Early Childhood Teacher
KinderCare Learning Centers
06.2021 - 01.2022
Guest Service Coordinator/call center
Ideal Image
09.2019 - 09.2020
Spa Coordinator
Hand and Stone Massage and Facial Spa
05.2019 - 09.2019
Operations Associate
Foot Locker
01.2019 - 05.2021
Assistant Store Manager
Tilly's World of Jeans and Tops
11.2018 - 04.2019
Assistant Manager
Foot Locker
03.2016 - 11.2018
Sales Lead
Kohl's
06.2014 - 05.2016
Fraud Analyst
Barclays
- Current