Tiyania Bynum
Chesapeake,VA
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Company Driver
Jones Logistics
03.2024 - Current
- Performed daily vehicle inspections before and after trips.
- Assisted in planning routes to avoid delays and ensure smooth travel.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Managed time effectively to meet or exceed deadlines for scheduled pickups and deliveries without compromising quality or safety standards.
- Communicated proactively with dispatchers regarding any delays or issues encountered en route for prompt resolution.
Gap Year
Gap Year
12.2021 - 03.2024
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Led group discussions and activities to meet different community needs.
- Helped clients navigate social services system and access needed resources.
- Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
Loan Consultant
Loancare Servicing Center
10.2020 - 12.2021
- Increased client retention rates by offering exceptional service and fostering strong relationships.
- Assisted clients in securing loans by providing personalized guidance and identifying suitable products.
- Exceeded sales goals through proactive networking and lead generation initiatives.
- Interviewed prospective customers to discuss financial goals and means surrounding Type loans.
- Consulted with customers using positive communication and active listening skills, offering sound feedback and answering critical questions with effective solutions.
Account Manager
Tidewater Finance Company
02.2017 - 10.2020
- Utilizes proficiency in knowledge of Fair Debt Collection Privacy Act that allows for proper legal collections
- Reaches monthly goal of 104.78% and quality quota on average of 89%
- Ability to multi-task in a fast paced team environment with a strong attention to detail to ensure customer satisfaction and to function in a team atmosphere as well as independently
- Maintains exceptional organizational skills that allows for productive structuring of data through the use of Microsoft Word and Excel
- Displays excellent listening and problem solving skills to devise solution base approach in negotiating account issues for customers
- Performs basic and advanced skip tracing with the use of internal and external resources
- Communicates effectively to inform customers of the Tidewater Finance Company’s policies, procedures and protocol
Customer Service Rep
QVC
09.2016 - 01.2017
- Oversaw the purchasing procedure to ensure that customers are informed and satisfied
- Resolved customer related issues to ensure an easier shopping experience
- Assisted customers in placing product orders that fit their needs
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School -
Deep Creek High School
Chesapeake, Va06.2013
Skills
- Active listening
- Communication
- Computer skills
- Customer service
- Interpersonal skills
- Problem-solving
- Time management
- Transferable skills
- Asking questions
- Note-taking
- Organization
- Punctuality
- Verbal and nonverbal communication
- Empathy
- Reliability
- Attention to detail
- Risk evaluation
- Documentation review
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Company Driver
Jones Logistics
03.2024 - Current
Gap Year
Gap Year
12.2021 - 03.2024
Loan Consultant
Loancare Servicing Center
10.2020 - 12.2021
Account Manager
Tidewater Finance Company
02.2017 - 10.2020
Customer Service Rep
QVC
09.2016 - 01.2017
High School -
Deep Creek High School
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