Tiyanna Greene
Detroit
Summary
Healthcare enthusiast with over 9 years of experience in surgical radiology, administrative support, and patient care. Skilled in scheduling, inventory management, and promoting teamwork to improve operations and enhance patient experiences. Dedicated to utilizing leadership and communication abilities to contribute to innovation and excellence.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Bloomfield Hills Surgical Center
04.2022 - Current
- Copy, and fax medical records to appropriate OR facility
- Operated multi-line phone systems, triaging calls, booking appointments, scheduling surgical procedures
- Perform financial transactions and related functions when appropriate and directed by physician or office manager
- Coordinates process for scheduling of elective surgical and procedure appointments
- Allows adequate time for each procedure according to physician's request
- Created and maintained positive, beneficial relationships with surgical facilities, vendors, and other physicians
- Managed daily operations within the office by supporting continuous delivery or excellent services and care
- Assists with managing staff and logistics of clinic and surgical 'flow', including scheduling of employees and patients
- Coordinated with physician and surgical vendors to ensure equipment as well as surgical necessities are thoroughly acknowledged and in place
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel
Surgical Radiology and Operative Room Support
Bloomfield Hills Surgical Center
04.2022 - Current
- Conduct radiological imaging using the C-Arm during surgical procedures, ensuring precise and accurate imaging
- Prepare and organize the operating room for each procedure, maintaining sterile conditions and ensuring equipment is properly positioned
- Safely facilitate patient transfers between pre-operative, operative, and postoperative areas, ensuring continuity of care
- Collaborate closely with the surgical team to streamline operations and maintain a high standard of patient care
- Provided patient care before, during and after surgery, including positioning patients on surgical table, prepping them for surgery, cleaning up afterward and transporting to recovery area
- Set up sterile field with all necessary instruments and supplies needed for each procedure
Sales Associate
Nordstrom
01.2020 - 06.2023
- Engage with customers to build rapport and loyalty
- Solved customer challenges by offering relevant products and services
- Greeted customers, helped in finding requested items and carried merchandise to the checkout line
- Enhanced product presentation and promotional material displays, working alongside retail representatives
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Maintained customer satisfaction with quick and professional handling of product returns
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules
Lead Patient Administrative Coordinator
Team Rehabilitation
01.2020 - 04.2022
- Greeted visitors and those presenting for admissions in a consistently professional and courteous manner
- Verified patient demographics and insurance information at each visit
- Scheduled appointments and entered appointment date and time into a computerized scheduler
- Assisted patients with intake forms, quality assurance and outcome measures
- Precise and prompt data entry and formation of vital records for Providers and 100+ facilities
- Demonstrated confidence, professionalism, responsiveness, and exceptional customer service skills
- Effectively Developed individual departmental and organizational goals to obtain objectives
- Excel in training, leading, and motivating others
Administrative Coordinator
Vision Specialist of Michigan
04.2018 - 01.2020
- Company Overview: NeuroVisual
- Specialized in patient interaction and care, and provided instruction for examinations - Basic computer and organizational skills were used to maintain and organize accurate records, to research and evaluate patient insurance, to interpret and analyze explanation of benefits, and to design new forms and processing steps
- Processed new orders, making sure each was accurate; verified and documented lab interactions; resolved unforeseen issues; and called or emailed customers to keep them informed on the status of their order
- Welcome all persons entering the facility and answer incoming telephone calls
- Verified patient demographics and insurance information at each visit
- NeuroVisual
Optical Sales Associate
Pearle Vision
05.2017 - 04.2018
- Conducted preliminary testing, including visual fields in coordination with the Optometrist
- Assist patients with any questions regarding appointments, test procedures, and contacts
- Understand and educate the guest on the various frame and lens styles, materials, and functions to empower the guest's buying decision
- Create industry leading guest experiences through transparent pricing, point of sale (POS) entry, and realistic order fulfillment time quotes
- Daily money drops for bank deposits
- Managed till and accountability with registers
Front Desk Agent
Comfort Inn
01.2016 - 05.2017
- Take and confirm reservations over phone, email and in person ensuring no reservation overlaps or hotel over-overbooking
- Balance daily $500-$1,000 in cash at end of shift and create reports to ensure accurate accounting of all transactions
- Greet and welcome all guests with a smile and professional conversation
- Coordinate with housekeeping to ensure all special requests are handled promptly
Sales Associate
Lucky Brand Jeans
06.2015 - 09.2015
- Utilized innate analytical and people skills to quickly become a reliable, proficient customer service representative able to work independently
- Handled customer returns and merchandise exchanges efficiently, making sure to follow procedures and document each transaction
- Maintained a friendly attitude and followed all store interaction protocols while answering customer questions and processing payments
- Assist and resolve differences in accounting information and cash drawer
- Helped customers complete purchases, locate items, and join reward programs to promote loyalty satisfaction and sales numbers
Education
Bachelor's Degree - Health Sciences
University of Michigan-Flint
High school Diploma -
Genesee Early College at University of Michigan
Skills
- Problem Solving
- Communication
- Leadership
- Adaptability
- Detail Oriented
- Time Management
- Ability to Multitask
- Complaint Handling
- Team Collaboration
- Customer Engagement
- AED Operation
- Basic life support certified
Timeline
Administrative Assistant
Bloomfield Hills Surgical Center
04.2022 - Current
Surgical Radiology and Operative Room Support
Bloomfield Hills Surgical Center
04.2022 - Current
Sales Associate
Nordstrom
01.2020 - 06.2023
Lead Patient Administrative Coordinator
Team Rehabilitation
01.2020 - 04.2022
Administrative Coordinator
Vision Specialist of Michigan
04.2018 - 01.2020
Optical Sales Associate
Pearle Vision
05.2017 - 04.2018
Front Desk Agent
Comfort Inn
01.2016 - 05.2017
Sales Associate
Lucky Brand Jeans
06.2015 - 09.2015
High school Diploma -
Genesee Early College at University of Michigan
Bachelor's Degree - Health Sciences
University of Michigan-Flint
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