TiYona Cobbs
Wilmington,NC
Summary
North Carolina Public Notary. Highly goal-oriented, dedicated to high levels of customer satisfaction and meeting long term goals and short term goals. Very hard working and reliable with specialized knowledge and skills in customer service, retail, housekeeping and much more.
Overview
9
9
years of professional experience
Work History
Care Associate
Novant Health New Hanover Regional Medical Center
Wilmington, NC
01.2024 - Current
- Assisted in the development of individualized care plans for each resident based on their needs.
- Answered call bells promptly to ensure timely response to resident needs.
- Performed light housekeeping tasks such as cleaning up spills or making beds after discharge or death of a patient.
- Provided assistance to residents with activities of daily living such as bathing, dressing, grooming, and meal preparation.
- Reported any observed changes in behavior or physical condition immediately to the nurse supervisor.
- Monitored vital signs and documented changes in resident's condition and reported any issues to nursing staff.
Front Desk Office Assistant
Coastal Horizons Center INC
Wilmington, NC
04.2022 - 12.2023
- Updated customer database with new contact information or changes in existing accounts.
- Organized files, created documents, and maintained paper and electronic records.
- Provided administrative support for multiple departments within the organization.
- Scheduled appointments for clients using the office calendar system.
- Handled confidential information with discretion and sensitivity.
- Welcomed patients to front desk and engaged in friendly conversations while conducting check-in process.
- Answered phones and routed voicemails to respective employees.
Health Screener- COVID 19
New Hanover Regional Medical Center-Hire Scene
Wilmington, NC
03.2021 - 06.2021
- Provided constant, positive public relations service for the facility, explaining policies and procedures for COVID screening practices in alignment with the CDC and organizational policies
- Reviewed screening process at the beginning of each shift to ensure the most recent updates from governing bodies is communicated
- Screeners will assume responsibility for updates on changes and inform oncoming screeners of information
- Takes inventory of supplies and uses PPE appropriately
- Provided general information to visitors, outpatients, patients and support persons
- Complied with all HIPAA and other confidentiality regulations
- Always adheres to CDC and organizational policies for infection prevention and control
- Maintained schedule and substituted as needed, in a manner that provided adequate coverage for screening at entry points assigned
CASHIER
Gas -Quality Oil Company LLC
Wilmington, NC
07.2019 - 10.2020
- Provided the best customer service with a respectful and helpful approach
- Responsible for maintaining the cash register, ringing up/requesting money for purchases along with giving correct change
- Stocked and organized to ensure the work area was clean and manageable
DRIVER HELPER/PERSONAL VEHICLE DRIVER (SEASONAL)
UPS
Wilmington, NC
11.2017 - 07.2020
- Provided excellent customer contact skills
- Able to manage outdoor position that involves continuous walking, lifting/lowering and carrying packages typically weighing up to 70lbs
- Assisted driver while delivering packages
RETAIL SALES EXPERT
T-Mobile
Wilmington, NC
10.2018 - 11.2019
- Assisting customers, promoting sales, meeting goals and having fun!
- Described merchandise and explained use, operation, and care of product to customers
- Help locate or obtain merchandise based on customers needs and desires
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
CUSTOMER SERVICE DELIVERY TECH EXPERT
Asurion
Wilmington, NC
05.2019 - 06.2019
- Traveled daily to and from the Forward Stocking Location
- Drove personal vehicle to and from customers to meet face to face at designated location/region in variety of situations including inclement weather and heavy traffic
- Provided replacement device due to customer's device being lost, damaged, or stolen
- Provided 1 on 1 device setup and tech support for customers smartphone, tablets and/or other electronics of customers'
- Resolved operational issues on customer's devices/equipment along with the connectivity while offering education and device optimization suggestions
- Gained understanding of each customer to be able to suggest protection/tech support solutions based on their needs
- Learned details of Smart Home Support, Professional effective sales with performance base compensation available for sales made
- Met or exceeded key performance indicator metrics for performance measurements and sales goals
CUSTOMER FINANCIAL SERVICE REPRESENTATIVE
Verizon Call Center
Wilmington, NC
12.2018 - 02.2019
- Working in a fast paced environment, answering customers calls and actively listening to identify the customer's issue or concern
- Creating great strategies to build up and establish a relationship with the customer by earning their trust and loyalty to better assist them
RETAIL SALES FLOOR LEAD/CASHIER
Shoe Carnival
Wilmington, NC
05.2015 - 10.2017
- Courteously greeted customers and efficiently processed transactions within busy, fast-paced retail environments
- Operated cash register,scanners and computers to itemize and total customer purchases; collected payments and more changes for cash transactions; balanced drawer at the end of each shift Assisted with store stocking,floor-sets and opening/closing procedures
- Recommended, selected, and helped located or obtain merchandise to customers
- Placed special orders to call other stores to find desired items
- Responded to service inquiries and coordinates resolutions with management and floor associates
- Put up signage regarding promotions,changes to store regulations etc
DIETARY AIDE/HOUSEKEEPING
Silver Stream Health And Rehabilitation Center
Wilmington, NC
06.2015 - 09.2015
- Organized and cleaned, maintain a sanitized work environment at all times
- Communicated clearly and positively with coworkers and management
- Followed procedures for safe food preparation, assembly, and presentation
- Dishwasher
Receptionist/Appointment Scheduler
L&H Used Cars/Uhaul
Wilmington, NC
08.2021
- Responsible for welcoming new and existing customers and providing excellent customer service
- Operating in office phone along with customers accounts (taking payments, messages and providing information)
- Assisting customers with setting appointments
- Helping U Haul customers with setting reservations and assisting them promptly due to any questions or concerns
Education
General Education & Cosmetology -
Cape Fear Community College
Some College (No Degree) - Criminal Justice
Miller-Motte Technical College Wilmington
Wilmington, NCHigh School Diploma -
Mary Sidberry Mosley PLC
Skills
- Customer Service
- Personal and Financial Services
- Scheduling
- Delivery/Driver's Helper
- Cashier
- Social Perceptiveness
- Collections
- Sales Associate/Retail
- Technical Support
- Dietary Aide/Housekeeping
Timeline
Care Associate
Novant Health New Hanover Regional Medical Center
01.2024 - Current
Front Desk Office Assistant
Coastal Horizons Center INC
04.2022 - 12.2023
Receptionist/Appointment Scheduler
L&H Used Cars/Uhaul
08.2021
Health Screener- COVID 19
New Hanover Regional Medical Center-Hire Scene
03.2021 - 06.2021
CASHIER
Gas -Quality Oil Company LLC
07.2019 - 10.2020
CUSTOMER SERVICE DELIVERY TECH EXPERT
Asurion
05.2019 - 06.2019
CUSTOMER FINANCIAL SERVICE REPRESENTATIVE
Verizon Call Center
12.2018 - 02.2019
RETAIL SALES EXPERT
T-Mobile
10.2018 - 11.2019
DRIVER HELPER/PERSONAL VEHICLE DRIVER (SEASONAL)
UPS
11.2017 - 07.2020
DIETARY AIDE/HOUSEKEEPING
Silver Stream Health And Rehabilitation Center
06.2015 - 09.2015
RETAIL SALES FLOOR LEAD/CASHIER
Shoe Carnival
05.2015 - 10.2017
General Education & Cosmetology -
Cape Fear Community College
Some College (No Degree) - Criminal Justice
Miller-Motte Technical College Wilmington
High School Diploma -
Mary Sidberry Mosley PLC