Tiyquasha (Tie-Kway-Shuh) Hayward

• Analyzed client needs and formulated detailed care strategies for optimal support.
• Oversaw daily operations, ensuring compliance with health regulations.
• Managed staff scheduling to optimize resource allocation and service delivery
• Implemented feedback systems for continuous improvement in service delivery.
• Trained and motivated employees to perform daily business functions.
• Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.

Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.

• Developed and implemented age-appropriate curriculum enhancing children's cognitive and social development.
• Managed daily operations, ensuring compliance with health, safety, and licensing regulations.
• Supervised and trained staff, fostering a collaborative and supportive work environment.
• Conducted regular assessments of children's progress to tailor educational strategies effectively.

• Developed and implemented engaging activity programs for residents, enhancing social interaction and community involvement.
• Coordinated weekly schedules for recreational activities, ensuring diverse options aligned with resident interests and abilities.
• Facilitated training sessions for staff on best practices in resident engagement and activity planning.
• Collaborated with healthcare professionals to tailor activities that promote physical and mental well-being among residents.

• Resolved customer inquiries through effective communication and problem-solving strategies.
• Managed high-volume call queues, ensuring timely responses and service excellence.
• Collaborated with team members to streamline processes and enhance customer satisfaction.
• Documented customer interactions in CRM system for accurate record-keeping and follow-up.