Tarrik Brock
Cardio Grind
Winnetka
1
Certification
14
years of professional experience
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Work History
Certified Mediator
4 Years- Used mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives and to guide parties toward mutual agreement.
- Conducted initial meetings to clarify process, address questions, and align expectations for both parties.
- Conducted individual meetings between parties, utilizing empathetic listening skills and documenting relevant details.
- Led interviews and collected evidence to support either side and achieve favorable resolutions.
- Read and analyzed details of legal disputes, absorbing minutia and often overlooked but critical information.
- Led interviews and gathered evidence to advocate for each side and promote favorable resolutions.
- Prepared agreements and settlement documentation for each interested party to sign and complete.
- Established a calm environment for dispute settlement, utilizing conflict resolution techniques to reach agreements to contentious issues.
- Applied mediation techniques to enhance communication between disputants, fostering understanding of different perspectives and guiding parties toward mutual agreement.
Lead Customer Service Manager
14 Years- Supervised employees, assessed performance, and identified training needs to reduce process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Followed through with client requests to resolve problems.
- Researched and corrected customer concerns to promote company loyalty.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Trained and mentored associates on customer service techniques to enhance overall service quality.
- Developed engaging media content to attract and retain audience interest.
- Handled and responded to over 40 customer calls daily to address inquiries.
Sales Associate
1 Year 11 Months- Managed over 35 customer transactions per day
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged customers to foster rapport and enhance loyalty.
- Maintained calm demeanor while resolving issues in high-stress situations.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Assisted customers in locating products and verified availability in store system across multiple sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
Leasing Agent
2 Months- Conducted guided tours of the property for prospective residents to showcase amenities and features.
- Mediated resident disputes by actively listening to concerns and proposing effective resolutions.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Managed tenant communications by promptly addressing maintenance requests and resolving inquiries.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Ensure model units were set and organized
- Maintained accurate records by organizing and updating documentation to comply with reporting standards., detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Promoted the property to local businesses through targeted marketing strategies such as email campaigns and phone outreach. to local businesses through collateral, emails and phone calls.
- Kept meticulous records of correspondence between management and tenants.
- Created Excel sheets tracking clients improving leasing process by 20%
Education
Bachelor of Science - Communications, German
- Relevant Coursework: Interpersonal Communication & Communicating Effectively
- Relevant Coursework: Listening & Communication in Group Leadership
- Relevant Coursework: Issue in Organizational Communication & Conflict Management
Bachelor of Arts - Communication Studies
- Honoree of David X Marx Scholar
- Honor Roll Fall and Spring 2016-1017
- USC Track and Field Scholarship Recipient
- Relevant Coursework: Communications and Social Science & Seminar in quantitative reasoning
- Relevant Coursework: Navigating News and Media in modern age
Skills
Conflict Management
Mediation Techniques
Customer KPIs
KPIs (NPS
CSAT
CES
FCR)
Legal Documentation
Conflict resolution
Budgeting and reporting
CRM software
Case Management
Interpersonal communication
MS Office proficiency
Accomplishments
- 1st Team All American
- 3x 2nd Team All American
- Pan American Games Gold Medalist
- 2x California State Champion 100m
Languages
German
Affiliations
- Southern California Mediation Association
Certification
Mediator
Certified Oracle Cloud Infrastructure 2023 Foundation Associate, Oracle- 08/07/2023
Interests
Photography
Digital Media
Flying
Languages
German
photography
I have been into photography for over 3 years learning how to take quality pictures as well as learning the tools to edit them in a way that enhances the photo.
Certifications
05-2020
Timeline
Certified Mediator
Phase1 Mediation
08.2022 - CurrentRead More
Sales Associate
Sur La Table
08.2022 - 07.2024Read More
Leasing Agent
Moss & Company
06.2021 - 08.2021Read More
Lead Customer Service Manager
Cardio Grind
08.2012 - CurrentRead More
University of Southern California
Bachelor of Arts from Communication Studies
Read More
Texas Christian University
Bachelor of Science from Communications, German
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