TJ JONES
Fountain Inn,SC
Summary
Professional Underwriter with experience in commercial, property and casualty, front line underwriting and decision making. Expertise includes providing support in multiple states. Recognized for management and mentoring of others.
Overview
12
12
years of professional experience
Work History
Underwriting Supervisor
Canal Insurance Company
08.2022 - Current
- Reduced turnaround time for policy issuance by effectively managing team workflows and priorities.
- Collaborated with claims adjusters to investigate fraudulent cases or suspicious activity within existing policies.
- Implemented training programs that enhanced employee expertise in specific industry sectors or product lines for more informed decision-making processes.
- Evaluated portfolio performance to identify trends and adjust strategies accordingly, minimizing potential loss ratios.
- Ensured compliance with federal regulations as well as company policies throughout the underwriting process.
- Developed strong relationships with brokers, resulting in increased business volume and customer satisfaction.
Underwriter
Canal Insurance Company
09.2020 - 08.2022
- Accept, decline, or modify approximately 160 commercial offerings submitted by producers monthly
- Responsible for agency management within 48 states; Develops action plans to achieve agency objectives
- Responsible for issuing and releasing business within letter of authority
- Prepare underwriting reports for higher level authority determinations
- Compile and analyze reports by line of business to determine growth and profitability trends in order to formulate and apply action plans to utilize areas of strength and address areas of concern
- Communicate underwriting decisions with general agents in both verbal and written forms
- Establish and maintain diary system to ensure appropriate underwriting throughout a policy term
- Assist with mid-term policy reviews; determines decision and responsible for ensuring
- Communicate with agents to obtain additional information regarding risk and support agent needs as necessary
- Confirm all new and renewal policies in accordance with written department procedures
- Examine loss experience and production of producers within assigned authority and take appropriate actions
Underwriter
Allstate
05.2014 - 09.2020
- Provide support within multiple states utilizing underwriting guidelines and coverage
- Perform quality evaluation of data received from 3rd party vendors
- Work within multiple states underwriting guidelines and state regulations
- Review and evaluate policy applications renewals, repricing, restrictions, and cancellations to determine risk acceptability and coverage ensuring appropriate premium and coverage are issued
- Mentor underwriters and associate underwriters leading to enhanced team productivity
Licensed Insurance Agent
Allstate
05.2014 - 08.2016
- Maximized sales by responding to inbound sales opportunities in an effort to acquire new customer lines of business
- Followed-up with customers to build relationship and upsell product lines
- Sold lines of insurance products (auto, home, motorcycle, and rental) to prospective customers and developed new revenue from existing customers by selling additional products through the use of recommended sales techniques
- Consistently achieve and exceeded sales goals
Store Manager
SPRINT
11.2012 - 05.2014
- Managed the overall daily operations ensuring cost effective and quality store operations providing a high level of customer support with product expertise and advanced selling skills
- Achieved sales goals (top 10%) and service performance requirements though new customer sales, sales of accessories and providing excellent customer satisfaction
- Developed new customer prospects and referrals to build customer relationship to drive sales
- Educate customers on new purchases and services guiding them through the purchasing decision and activation process
- Coached and developed team members to ensure quality customer service
- Attained 100% C-Sat (Customer Satisfaction) rating
Education
Bachelor of Science (BS) - Business
Tusculum University
Greenville, TN12.2011
Skills
- Microsoft Office
- Lexus Nexus
- Central Analysis Bureau
- Guidewire
Timeline
Underwriting Supervisor
Canal Insurance Company
08.2022 - Current
Underwriter
Canal Insurance Company
09.2020 - 08.2022
Underwriter
Allstate
05.2014 - 09.2020
Licensed Insurance Agent
Allstate
05.2014 - 08.2016
Store Manager
SPRINT
11.2012 - 05.2014
Bachelor of Science (BS) - Business
Tusculum University
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