Taylor J. (TJ) Kuhn

- Interim Supervisor, monitored employee productivity to ensure optimal efficiency, quality, and established standards.

- SME within customer experience, provided guidance on regulatory product compliance.

- Facilitated meetings to enhance team performance by enforcing standard procedures, documentation, and quality standards.

- Proficiency in PowerBi, SOE, Verint, and Salesforce.

- Vast product knowledge to efficiently assist customers by utilizing resources to address their specific needs and inquiries.

- Conducting comprehensive product information analysis across multiple databases, while enabling the effective utilization of mining tools to drive successful growth.

- Provided coaching, assistance, and training to multiple locations to enhance their expertise as product information experts.

- Developed and maintained instructional materials for internal team members, focusing on the productive utilization of the product.

- Efficiently addressed customer inquiries through various communication channels like email, phone, or chat platforms in a timely manner.

- Facilitating training sessions, documenting daily activities, and implementing efficient workflows.

- Supported our charitable initiatives, we engage in various fundraising activities, community engagement efforts, as well as direct solicitation.

- Successfully accomplished the annual objective of raising $1,000,000 for the human rights campaign within a 12-month period.

- Conducted thorough research and analysis on emerging possibilities, potential opportunities, and market dynamics.

- Generated sales reports and participated in regular team meetings to provide updates on new sales procedures and industry trends.

-Provided guidance and support to cultivate the elevation of company sales and management personnel.