T.J. McGraw
Austin,TX
Summary
Experienced technical operations leader focused on information security, vulnerability assessment, and risk mitigation who thrives in rapid growth environments.
Overview
17
17
years of professional experience
Work History
REGIONAL OPERATIONS SUPERVISOR
R. Service
06.2007 - Current
- Lead team of remote field service technicians on kiosk repair/maintenance, security incident response, and project management
- Engage with clients including Redbox, Amazon Locker, EcoATM, KeyMe, ChargeItSpot, TruMed, AmeriGas, and PlayOn Sports
- Onboarded Amazon Locker service, expanding to national rollout inclusive of development of processes and procedures and training
- Consistently exceeding expectations on metrics – accuracy, delivery, time/mileage, uptime by maintaining streamlined, process-oriented system
- Create processes to increase efficiency including route optimization, best practices for parts management, repairing kiosks, and baselines
- Hiring and onboarding of field service technicians and management
- Employee engagement through ride-alongs, 1 on 1s, and team events; deliver reviews and coaching
- Auditing of timekeeping, closed work orders, and logs
- Uphold PCI DSS compliance through chain of custody process
- Manage projects through custom forms and trackers to complete tasks ahead of schedule
Education
Master of Science - Cybersecurity And Information Assurance
Western Governors University
2024
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
2024
Bachelor of Science - Radio/Television/Film
University of Texas
Austin, TX2007
Skills
- Pentest, CySA, Security, Network, A
- SSCP
- LPI Linux Essentials
- ITIL 4
- Python, Java, C, C#, Lua
- Unity, Unreal, Roblox Studio
- Microsoft Office and Adobe Suites
Timeline
REGIONAL OPERATIONS SUPERVISOR
R. Service
06.2007 - Current
Master of Science - Cybersecurity And Information Assurance
Western Governors University
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Bachelor of Science - Radio/Television/Film
University of Texas
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