TJ Rennig
Whitehall,PA
Summary
Accomplished finance and sales professional adept at managing F&I departments and enhancing customer experiences. Expertise in vendor partnerships and business scaling, with a record of implementing tailored financing solutions that drive revenue and deepen client relationships.
Overview
7
7
years of professional experience
Work History
Finance Manager
Ciocca Auto
03.2025 - Current
- Managed all aspects of the dealerships Finance & Insurance (F&I) department, ensuring profitability, compliance, and an exceptional customer experience.
- Guided customers through financing and leasing options by conducting needs assessments and structuring customized financing solutions.
- Presented and sold F&I products, including extended service contracts, GAP coverage, maintenance plans, and vehicle protection packages.
- Built and maintained strong relationships with lenders to secure competitive financing and maximize approval opportunities.
- Ensured compliance with all federal, state, lender, and dealership policies while maintaining accurate contract documentation.
- Collaborated with sales managers and dealership leadership to maximize profitability, customer satisfaction, and operational efficiency.
- Monitored key performance metrics and identified growth opportunities, implementing best practices to drive F&I revenue and product penetration.
Customer Experience Manager
Lexus of Lehigh Valley
12.2023 - 03.2025
- Acted as primary point of contact throughout customer purchase process, ensuring smooth transition from initial consultation to vehicle delivery.
- Collaborated with sales and leadership teams to deliver a seamless customer experience and maximize satisfaction.
- Built lasting customer relationships through exceptional communication, transparency, and service.
- Performed budget and needs analyses to provide tailored financing and protection recommendations that meet customer requirements.
- Informed customers about financing options and protection products, ensuring adherence to dealership, lender, and regulatory standards.
- Presented finance and protection products, including extended service contracts, GAP coverage, and vehicle warranties.
District Sales Leader
Mattress Firm
Philadelphia, PA
11.2021 - 01.2024
- Increasing the district profitability by 30% YOY exceeding 33 million dollars.
- Growing business in multi-unit management in a retail environment and increasing District to top 5 in the state.
- Managed high-performing sales team, providing mentorship and training to drive revenue growth and increase internal promotions by 10% annually.
- Consistently achieved sales targets through strategic planning, client relationship building, and effective negotiation.
- Developed innovative sales strategies to penetrate new markets and target key customer segments, enhancing overall market presence.
- Conducted in-depth market analysis to identify opportunities and trends, expanding market reach beyond local area.
- Conducted sales forecasting to anticipate future market demand and conduct informed business decisions.
- Review and present reports of district P&L and EBITA.
- Lead and supervised a team of 12 retail locations, ensuring efficient workflow and high levels of productivity
Business to Business Sales Leader
AT&T Wireless
11.2019 - 11.2021
- Implemented targeted sales strategies that resulted in exceeding revenue goals and achieving sales targets.
- Facilitated remote and in-person business sales presentations to engage clients and drive sales opportunities.
- Provided exceptional customer support to ensure client satisfaction and resolve inquiries in a timely manner while obtaining 110% or more to the sales target monthly.
- Implemented process improvement initiatives to streamline workflow and increase efficiency and increase district business sales by a minimum of 15%.
- Managed client relationships through personalized support, enhancing customer satisfaction and loyalty.
- Solved complex problems by analyzing information, identifying root causes, and proposing innovative solutions.
- Conducted thorough requirements gathering sessions to accurately capture user needs and facilitate successful project execution.
Skills
- Business solutions (Experienced)
- Vendor partnerships (Expert)
- Business scaling (Experienced)
- Tekion (Expert)
- V Auto & VinCue (Expert)
- Dealer Daily (Expert)
- Route One (Expert)
- DocuSign (Skilled)
- Reynolds (Skilled)
- Dealertrack (Skilled)
Timeline
Finance Manager
Ciocca Auto
03.2025 - Current
Customer Experience Manager
Lexus of Lehigh Valley
12.2023 - 03.2025
District Sales Leader
Mattress Firm
11.2021 - 01.2024
Business to Business Sales Leader
AT&T Wireless
11.2019 - 11.2021