TJ Sharpstene
Spec's Liquor
Burleson,TX
13
years of professional experience
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Work History
Front End Associate 2/Wine Sales
1 Year 8 Months- Opened new retail location, ensuring smooth store launch and establishing effective front-end operations.
- Assisted customers in selecting appropriate products in cigar/liquor department, boosting customer satisfaction and encouraging repeat business.
- Matched customers with ideal wine for food and occasion pairings, improving guest experience and increasing wine sales.
CSR - Customer Service Representative - Sales - Fulfillment
2 Years- Functioned as the primary contact for customer inquiries across various small businesses, providing timely and effective responses.
- Handled all fulfillment for website, Etsy, and Amazon, maintaining 100% order accuracy and timely shipping.
- Met all deadlines and resolved problems independently, consistently achieving high customer satisfaction and repeat business.
- Improved processes by using initiative while working under pressure, resulting in increased efficiency and customer satisfaction.
- Streamlined processes by proactively addressing challenges under pressure, enhancing efficiency and boosting customer satisfaction.
Customer Service/Inventory Control/Training Manager
7 Years 11 Months- Guided customers through electronic cigarette sales and service, fostering repeat business and positive reviews.
- Developed training documentation to standardize onboarding and enhance staff performance across all locations.
- Monitored metrics and performance, identifying trends to optimize sales strategies and staff productivity.
- Executed inventory counts and conducted product research to maintain accurate stock levels and support informed purchasing decisions.
Store Manager
5 Months- Oversaw operations of new retail location, ensuring successful store opening and efficient daily management.
- Managed hiring, termination, and scheduling of employees to maintain optimal staffing levels and enhance team performance.
- Conducted daily cash counts, product ordering, and inventory management to support profitability and reduce shrinkage.
Skills
Customer satisfaction
Positive customer engagement
Engaging with diverse customers
Time management
Critical thinking
Data entry
Complaint resolution
Warehouse operations
Shipping coordination
Sales support
Goal oriented
Attention to detail
Military service
- US Army Veteran - Linguist
Timeline
Front End Associate 2/Wine Sales
Spec's Liquor
12.2024 - 08.2026Read More
CSR - Customer Service Representative - Sales - Fulfillment
Armored Fitness/Bruce Charles Designs
07.2021 - 07.2023Read More
Customer Service/Inventory Control/Training Manager
Posh Vapors
08.2013 - 07.2021Read More
Store Manager
Artisan Vapor Company
03.2013 - 08.2013Read More