Summary
Overview
Work History
Education
Skills
Accomplishments
Accomplishments
Timeline
Generic

TJ Sturtz

Plano,TX

Summary

Technology Manager with 25+ years in the Financial Services Industry. My business acumen and personal drive enable me to excel in areas requiring business process analysis followed up with data based solutions. Consistently prioritize system stability and enhancing customer experience to drive organizational growth and success.

Overview

30
30
years of professional experience

Work History

Technology Manager

Capital One
10.2011 - Current
  • Project management - implementation of new technological improvements resulting in increased efficiency.
  • Product management - development & ideation for technical process improvements to optimize resources.
  • Assess business requirements to create focused solutions frequently under condensed timelines.
  • Manage system integrity and software life cycle

Independent Contractor

Shaw Systems and Associate
05.2011 - 10.2011
  • Shaw Collections Business Analyst: designing, creating and delivering all system functions.
  • Evaluated customer needs and propose optimal solutions.
  • Developed process improvement plans in alignment with customer goals and specifications.

Project Lead

Pinnacle Financial Group
03.2010 - 05.2011
  • Business Systems Analyst
  • Project and Process management

Independent Contractor

Shaw Systems Associates
07.2006 - 03.2010
  • Shaw Collections Business Analyst: designing, creating and delivering all system functions.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Projects supported: Wells Fargo Bank, CSC, First Interstate Bank, GMAC, Pacific Capital bank, as well as an internal projects for Shaw Systems.

Business Systems Consultant

Wells Fargo Bank
02.1996 - 06.2006
  • Managed outbound treatment strategy and inbound calling framework.
  • Project and Process management
  • Managed: 15 direct reports to include hiring, training and performance management

Education

Bachelor of Science - Marketing

Arizona State University
Tempe, AZ
08.2000

Skills

  • Technical product oversight
  • Business continuity management
  • Continuous process improvement
  • Cross-functional collaboration
  • Project management proficiency

Accomplishments

  • Subject Matter Expert collaborated with multiple teams to successfully migrate platform off of the mainframe.
  • Delivered solution to enable common system capabilities for end of life system to meet regulatory requirements.
  • Chairman and Presidents award for design and execution of migration off the automated dialer

Accomplishments

  • US Army, 82nd Airborne Division, Fort Bragg NC, 1991 - 1994

Timeline

Technology Manager

Capital One
10.2011 - Current

Independent Contractor

Shaw Systems and Associate
05.2011 - 10.2011

Project Lead

Pinnacle Financial Group
03.2010 - 05.2011

Independent Contractor

Shaw Systems Associates
07.2006 - 03.2010

Business Systems Consultant

Wells Fargo Bank
02.1996 - 06.2006

Bachelor of Science - Marketing

Arizona State University

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