Tj Ventroy
Farmerville,LA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure any position needed. Ready to help team achieve company goals. Dedicated Basketball Coach well-versed in developing skilled players and good citizens with diverse abilities in athletic, academic and social arenas. Award-winning competitor with demonstrated track record of success in team and program leadership. Skilled at controlling costs, maintaining quality and improving performance in different technical areas. Forward-thinking leader with a solid understanding of business needs. Good documentation, planning and report writing skills.
Overview
16
16
years of professional experience
Work History
Technical Operations Supervisor
American Phone Services
02.2011 - 03.2024
- Devised and implemented processes and procedures to streamline operations.
- Calibrated, maintained and operated equipment for maximum performance.
- Supervised more than 5 employees and monitored work performance
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Assessed business requirements to create focused solutions.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Formulated plans for improving procedures, training and processes.
- Maximized use of hardware and software by training users and interpreting instructions.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Monitored systems in operation and quickly troubleshot errors.
- Walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Varsity Basketball Coach
Ascension Episcopal School
06.2014 - 02.2020
- Worked closely with athletes one-on-one to help them improve their skills in basketball.
- Ran effective practice drills to increase endurance and boost skills in athletes.
- Collaborated with head coach to determine player lineups and positioning.
- Remained composed when communicating with others throughout heated game moments.
- Developed and implemented training drills to improve team cohesiveness and performance.
- Advised head coach on discipline, performance, and other decision-making areas.
- Evaluated individual knowledge, skills and strengths and assigned team positions to maximize talent areas.
- Acted as positive role model for team participants and in community.
- Promoted good sportsmanship with competing teams on- and off-field.
- Directed ambitious practice sessions to boost athletic abilities and teamwork.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Participated in fundraising events, helping team bring in funds to pay for travel and other expenses.
- Traveled across region to observe junior athletes and identify potential team recruits.
- Worked with boosters to obtain full funding and support for program.
- Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
- Developed and delivered presentations to educate clients on topics related to coaching.
Head Middle School Boys Basketball Coach
Ascension Episcopal School
09.2011 - 05.2014
- Acted as positive role model for team participants and in community.
- Promoted good sportsmanship with competing teams on- and off-field.
- Directed ambitious practice sessions to boost athletic abilities and teamwork.
- Promoted stretching, mobility work and proper form to help athletes safely build strength.
- Evaluated individual knowledge, skills and strengths and assigned team positions to maximize talent areas.
- Motivated athletes to become stronger, more agile and more effective through training habits and proper nutrition.
- Monitored athletes during events and practice to quickly identify injuries.
- Readied athletes for tough games by implementing coordinated regimens of practices and physical conditioning.
Retail Associate
Footaction USA
01.2010 - 07.2011
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Managed cash register after end of shift to balance and record accurate transactions.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
Assistant Store Manager
Papa John's Pizza
01.2008 - 05.2009
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Rotated merchandise and displays to feature new products and promotions.
Education
High School Diploma -
Saint Thomas More High School
Lafayette, LAAssociate of Arts - Education
South Louisiana Community College
Lafayette, LASkills
- Strategic Planning
- Process Improvement
- Resource Management
- Training and mentoring
- Staff Management
- Discipline management
- Performance improvements
- Team Bonding
- Motivational leadership style
- Group facilitation
- Stocking and replenishing
- Professional demeanor
- Excellent people skills
- Scheduling flexibility
- Product and service sales
- Organization
- Dependable and Responsible
- P>MS Office
Timeline
Varsity Basketball Coach
Ascension Episcopal School
06.2014 - 02.2020
Head Middle School Boys Basketball Coach
Ascension Episcopal School
09.2011 - 05.2014
Technical Operations Supervisor
American Phone Services
02.2011 - 03.2024
Retail Associate
Footaction USA
01.2010 - 07.2011
Assistant Store Manager
Papa John's Pizza
01.2008 - 05.2009
High School Diploma -
Saint Thomas More High School
Associate of Arts - Education
South Louisiana Community College
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