Brittany Stubblefield
Columbus,GA
Summary
Dynamic professional with a proven track record at Phone Services Pro Kelly Services, excelling in customer support and technical assistance for Apple devices. Expert in leveraging strong communication skills and adaptability to new technology to enhance customer satisfaction. Achieved first-call resolution and mentorship, demonstrating exceptional problem-solving abilities and product knowledge.
Overview
10
10
years of professional experience
Work History
CUSTOMER SERVICE PHONE AGENT
Phone Services Pro Kelly Services
Columbus, Ga
11.2020 - 08.2023
- Provided technical support for Apple devices
- Assisted with billing for subscriptions
- Apple Cash-Apple pay and Apple credit card
- Sold Agreements for Apple devices
- Mentored other advisors
CUSTOMER SERVICE SPECIALIST II
Phone Services Pro Kelly Services
Columbus, Ga
08.2018 - 06.2020
- Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims
- Healthcare Advocate
- First Call Resolution
- Complex Problem Solver
CUSTOMER SERVICE SPECIALIST II
Convergys
Columbus, Ga
05.2017 - 07.2018
- Interfaces with customers via inbound calls, outbound calls, or through email
- Provide customer support and resolution
REAL ESTATE SALES ASSOCIATE
American Home, Shields
Lagrange, Ga
02.2015 - 05.2017
- Follows up with realtors, account executives and/or customers to ensure contract coverage and payment issues are resolved
- Generates new customer sales
- Maintains current knowledge of all business unit policies, procedures, programs and completes required continuing education courses
WEB CHAT REPRESENTATIVE
Afni
Opelika, Ga
09.2014 - 09.2015
- Utilize multiple online chats via web to discuss account information and conduct payment for online purchases with customers
ASSISTANCE COORDINATOR
Road America
Columbus, Ga
03.2013 - 08.2014
- Initiate roadside assistance for stranded motorist
- Handled sensitive, personal customer information
- Identified the types of service needed including towing, jump start, flat tire, fuel delivery, lockout assistance, and accident related towing
Education
ASSOCIATE OF OCCUPATIONAL SCIENCE DEGREE -
Miller-Motte College
Columbus, GA01.2013
Skills
- Self-starter
- Strong communication skills
- Highly organized
- Attentive to quality and detail
- Adapt to new technology
- Accustomed to responsibility
- Ethical
- Compliant
- Detail orientation
- Building rapport
- Answering questions
- Communicating with clients
- Call documentation skills
- Call logging
- Complaint resolution
- Product knowledge
References
References available upon request
Timeline
CUSTOMER SERVICE PHONE AGENT
Phone Services Pro Kelly Services
11.2020 - 08.2023
CUSTOMER SERVICE SPECIALIST II
Phone Services Pro Kelly Services
08.2018 - 06.2020
CUSTOMER SERVICE SPECIALIST II
Convergys
05.2017 - 07.2018
REAL ESTATE SALES ASSOCIATE
American Home, Shields
02.2015 - 05.2017
WEB CHAT REPRESENTATIVE
Afni
09.2014 - 09.2015
ASSISTANCE COORDINATOR
Road America
03.2013 - 08.2014
ASSOCIATE OF OCCUPATIONAL SCIENCE DEGREE -
Miller-Motte College
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