Troy Darvell
Shasta Lake,CA
Summary
Skilled Lead Installer/Technician with a proven track record at Wallner Plumbing, Heating & Air, enhancing customer satisfaction through efficient HVAC installations and robust troubleshooting skills. Demonstrated professionalism and communication prowess, consistently exceeding targets. Expert in diagnostics and maintaining a professional appearance, committed to continuous learning and excellence in HVAC system installation.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Installer/Technician
Wallner Plumbing,Heating & Air
02.2022 - Current
- Improved customer satisfaction by providing efficient and accurate installations.
- Reduced installation errors, implementing thorough quality control measures.
- Established strong relationships with clients through excellent communication skills and professionalism throughout the entire installation process.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Exceeded company targets consistently by completing high-quality installations ahead of deadlines.
- Conducted post-installation inspections, guaranteeing customer satisfaction and addressing any concerns promptly.
- Participated in industry training programs, staying updated on the latest technologies and best practices in the field of installations.
- Developed and maintained professional relationships with customers and vendors to promote loyalty and referrals.
Apprentice HVAC/Refrigeration Apprentice
Tony's Refrigeration Inc.
04.2021 - 09.2022
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Adhered to company policies, procedures, and safety guidelines during daily work activities.
- Observed experienced professionals in action, gaining valuable insights into best practices within the field.
- Exhibited strong work ethic by consistently arriving on time, completing tasks diligently.
- Prepared worksite by setting up required tools and supplies.
- Received constructive feedback from mentors, leading to improved performance and increased knowledge.
HVAC Installer/Apprentice Technician
Dennis Heating & Air Inc.
09.2021 - 02.2022
- Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
- Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
- Maintained a clean, organized workspace during installations and repairs, demonstrating respect for clients'' properties and minimizing disruptions.
- Troubleshot complex HVAC issues using advanced diagnostic equipment and tools, identifying root causes quickly and accurately to minimize system downtime.
- Worked on both home and business units for maintenance, repairs, and new installations.
Aviation Mechanic Helper/Crew Member
Pac West Helicopters
01.2017 - 07.2021
- Participated in corrosion control initiatives that preserved the structural integrity of each aircraft, preventing costly damage or failures down the line.
- Assisted engineers with modifications and upgrades to aircraft systems, contributing to improved functionality and performance.
- Performed aircraft corrosion control procedures.
- Examined and tested aircraft parts, components and systems to verify airworthiness and functionality.
- Read and interpreted aircraft documentation to determine repair feasibility and methods.
- Cleaned and straightened work areas to maximize productivity and safety.
- Operated various hand and power tools to complete general tasks.
- Participated in training sessions to enhance skills and knowledge.
- Gained valuable knowledge regarding industry best practices through regular interaction with seasoned workers.
- Supported skilled workers with tasks such as measuring, cutting, and assembling materials for successful project completion.
Education
Associate of Arts - Business Management
Shasta College
Redding, CAPlumbing /HVAC
PHCC Academy
Online10-2023
HVAC
Institute of Technology
Redding, CA11-2021
EPA 608 Certification
EPA Certified -Universal
Online08-2021
Skills
- HVAC system installation
- Code requirements
- Professional appearance
- Diagnostics and troubleshooting
- Customer satisfaction
- Electrical wiring
- Pre-installation site prep
- Sheet metal
Certification
- EPA 608 Certification -Universal
- First Aid Certification
Timeline
Lead Installer/Technician
Wallner Plumbing,Heating & Air
02.2022 - Current
HVAC Installer/Apprentice Technician
Dennis Heating & Air Inc.
09.2021 - 02.2022
Apprentice HVAC/Refrigeration Apprentice
Tony's Refrigeration Inc.
04.2021 - 09.2022
Aviation Mechanic Helper/Crew Member
Pac West Helicopters
01.2017 - 07.2021
Associate of Arts - Business Management
Shasta College
Plumbing /HVAC
PHCC Academy
HVAC
Institute of Technology
EPA 608 Certification
EPA Certified -Universal
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