Tkai Monestime
Fort Lauderdale,FL
Summary
Dynamic professional with a proven track record in customer service and relationship building, honed at City of Sunrise and Hollister.Co. Expert in leveraging excellent communication and interpersonal skills to enhance customer satisfaction and foster positive experiences. Demonstrated ability to drive sustained sales revenue through effective merchandise management and customer engagement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Recreational Attendant
City Of Sunrise
Sunrise, FL
08.2022 - Current
- My duties as a recreation attendant part time consist of regular sales and customer service responsibilities such as answering customer calls and emails, providing timely and accurate information, resolving customer complaints by identifying issues and offering effective solutions to ensure satisfaction.. My position's duties also include operating the cash collection desk and collecting fees, registering customers for classes or memberships, accounting for merchandise, ensuring that equipment is operating safely, setting up classes in systems, and helping with special events, activity planning, league management, scoreboard maintenance, and daily fitness center monitoring.
Seasonal Camp Counselor
City of Sunrise
Sunrise, FL
06.2019 - 08.2021
- Coordinated with other counselors and staff to adapt programs to weather conditions or other unforeseen circumstances.
- Assisted with transporting and escorting program participants to, from and within program activity locations and on external trips.
- Organizes and supervises games, sports, individual and group activities, arts and crafts, and special activities; coaches and officiates team activities; maintains good public relations with the community. Assists in planning children's programs; swimming and personal hygiene; may purchase snacks and supplies for participants. Displays leadership ability in planning and directing recreational activities; issues and maintains recreational equipment; teaches participants to safely and correctly operate playground equipment; maintains discipline; teaches fair play and sportsmanship; administers first aid; promotes safety. Maintains and submits attendance and other records; opens, closes and secures buildings; attends meetings, workshops and training clinics to keep abreast of new ideas and developments; arranges for social events; performs scorekeeper duties during certain sport programs.
Brand Representative
Hollister.Co
Sunrise, FL
10.2020 - 06.2021
- Assisting customers find merchandise, setting up displays, cleaning up assigned areas, working cash registers to complete sales.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Greeted and assisted customers to foster positive experiences.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Education
High School Diploma -
Piper High School
Sunrise, FL06-2022
Skills
- Excellent Communication (verbal and written)
- Customer Service
- Customer Relationship building
- Strong interpersonal skills
- Active listening and empathy
Certification
- Basic Life Support Certification
- Licensed Esthetican
Timeline
Recreational Attendant
City Of Sunrise
08.2022 - Current
Brand Representative
Hollister.Co
10.2020 - 06.2021
Seasonal Camp Counselor
City of Sunrise
06.2019 - 08.2021
- Basic Life Support Certification
- Licensed Esthetican
High School Diploma -
Piper High School
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