Tkeesha Vanterpool
Tampa,FL
Summary
Dynamic leader with proven expertise in customer service and strategic planning, honed at Starbucks and SSP America. Excelled in enhancing customer satisfaction and team productivity through effective communication and organizational skills. Achieved significant improvements in store operations and sales, demonstrating exceptional decision-making and team-building abilities. Proven track record in driving team collaboration and delivering impactful results. Known for reliability, strong communication, and fostering productive work environment. Fast pace learning, skilled at the ability to adjust to changing circumstances.
Overview
10
10
years of professional experience
Work History
HMS Host
Starbucks
11.2014 - 04.2016
- Handled high-pressure situations with composure, effectively managing store during busy shifts.
- Answered customer questions about store hours and menu information.
- Took to-go orders by phone, answered customer questions, and informed of accurate wait/pick up times.
- Enhanced customer satisfaction by promptly greeting guests upon arrival.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Supervisor
SSP America
05.2016 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Performed all tasks related to opening the store and ensuring operational readiness.
- Increased store sales by implementing effective merchandising strategies and visual displays.
- Created a welcoming atmosphere by maintaining store cleanliness, organization, and inviting visual displays.
Education
High School Diploma -
Brulio Alonso
8302 Montague Street Tampa, FL 3363505.2015
Skills
- Goal oriented
- Customer service
- Decision-making
- Inventory control
- Strategic planning
- Team building
- Public speaking
- Inventory oversight
- Excellent communication
- Organizational skills
Timeline
Supervisor
SSP America
05.2016 - Current
HMS Host
Starbucks
11.2014 - 04.2016
High School Diploma -
Brulio Alonso
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